General articles
Rapid Risk: Risk management system
An easy to use risk and compliance software solution. The Rapid risk management system is a central location to report, store and follow up on all your company’s risks and compliance. How would it help your company if you could report, store and ...
Rapid Incident Reporting: Incident management solution
Safety incident management and reporting system. Simplify the way you report and manage safety incidents with Rapid’s incident reporting software. One modular solution: A fully integrated, incident reporting solution that can be intelligently adapted ...
Rapid Access & Rapid GO: Visitor management system
Enhance site safety with our streamlined contractor and visitor sign-in management systems. Rapid’s visitor management systems allow you to track attendance at one or more sites in real time and guard against unauthorised entry. One modular solution: ...
Rapid Induct: Online induction software
Cloud-based employee onboarding tool and compliance training software. Streamline your safety induction, employee onboarding and compliance training processes with a single cloud-based software solution. One modular solution: A fully integrated ...
Rapid Contractor: Contractor management software
Transform and streamline your contractor management system. End-to-end contractor management software solution with real-time dashboards and features to help you ensure workforce compliance 24/7. One modular solution: A fully integrated contractor ...
What are the standard Rapid Admin Roles?
Rapid provides a variety of standard Admin Roles to help in assigning appropriate permissions to administrators. The following details the three available roles, but it's important to mention that you also have the flexibility to create your own ...
How to rename a division, state & site
Based on changes within your business, you may wish to update the name of a division, state or site within your location structure. The below instructions will show you how to update the name of existing locations within your structure. ...
Do you have any outages or software issues?
To view the status of our products to investigate software issues or outages, please visit Rapid Global Status (statuspage.io)
Understanding each form field within Form-Builder
Background When creating custom forms or permit templates using the Form Builder, each form field serves a specific function. This article provides an explanation of each form field within the Form Builder. Overview of form fields and their functions ...
Why is the "verify" option not available against a document?
To ensure successful document verification & the “verify” button is available, the following criteria must be met: The document's "Expiry Date" should be set to a future date. If a past date is indicated, the document will be deemed expired and ...
What frequency should I generate a report for?
Reports can be generated as a once-off, Daily, Weekly, or Monthly for your convenience.
How to edit / change email templates
Editing email templates Select the “Settings” tab > and then select “Email Settings”: Search for the email template you would like to update > Update the relevant content and “Save” changes:
What formats can I export the report in?
Reports can be exported in the below formats: Xlsx Xls Csv We recommend selecting the 'Xlsx' file format
How to print/export course content
Printing/exporting course content Select the “Courses” tab > search the course via the “Course Name” filter: Select the “Print” icon to the right of the course: Select a print course option: The course pages will now be displayed and you will have ...
How to view/edit permissions for a role
Once client administrators are added into your package, you have the ability to customise the permissions they are assigned to ensure each admin has access to the relevant products/users. You will need to assign a role to each admin when they are ...
How to update / access your email settings
We have the ability to customise notification/emails sent to the users within your platform. To view or update the email correspondence sent to your personnel, please see the instructions below. Accessing your email settings Navigate to the ...
How to generate/schedule a report in Workforce Management
If you would like to access information in bulk, or view specific information, one of our standardised reports may assist you. Usually exported to excel, reports generated through Rapid can display various statuses, information and compliance levels ...
👷♀️ How to add a new contractor
➕?♂️ You may follow these steps to add a new contracting company in Rapid Contractor Management. Getting signed in Visit the MyRapid login page to login to your account. Enter the email address or mobile linked to your MyRapid account and select ...
✅ How to verify trainee documents
? If you are an administrator and designated verifier of your company, you can follow the instructions below to assess trainee documents. Step 1: Visit the MyRapid login page to login to your account. Enter the email address or mobile linked to your ...
✏ How to view/edit Trainee Requirements
?? Trainee Requirements denotes the courses, documents and/or forms required of your trainees. Requirements can be set based on your company's compliance requirements and processes. Depending on your stipulations, requirements can be set based on ...
📁 How to use File Manager
? File manager is a document storage space accessible via your Rapid package. In File Manager, you may upload documents and guides for your employees, contractors and trainees. Please see the instructions below outlining how to use File Manager: ...
🔀 How to complete an admin transfer
??➡?? If an administrator no longer requires access to Rapid, or no longer works for your company, you can perform an Admin Transfer. An Admin Transfer will transfer all existing data from the old administrator to a replacement or new ...
📩 How to manually download a report
? If you would like to manually download and/or view a report, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile linked to your ...
👩💼 How to add a new client administrator
➕?? If you would like to add an administrator to your company's package, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile ...
📩 How to download a trainee's certificate
? If you would like to download and view a trainee's course certificate, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile ...
📃 How to upload trainee documents
??? If you would like to upload a document on behalf of a trainee, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile linked ...
⚙ How to update/access your email settings
?? To view or update the email correspondence sent to your personnel, please see the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile linked to ...