General articles
What formats can I export the report in?
Reports can be exported in the below formats: Xlsx Xls Csv We recommend selecting the 'Xlsx' file format
How to print/export course content
Printing/exporting course content Select the “Courses” tab > search the course via the “Course Name” filter: Select the “Print” icon to the right of the course: Select a print course option: The course pages will now be displayed and you will have ...
How to view/edit permissions for a role
Once client administrators are added into your package, you have the ability to customise the permissions they are assigned to ensure each admin has access to the relevant products/users. You will need to assign a role to each admin when they are ...
How to update / access your email settings
We have the ability to customise notification/emails sent to the users within your platform. To view or update the email correspondence sent to your personnel, please see the instructions below. Accessing your email settings Navigate to the ...
How to generate/schedule a report in Workforce Management
If you would like to access information in bulk, or view specific information, one of our standardised reports may assist you. Usually exported to excel, reports generated through Rapid can display various statuses, information and compliance levels ...
👷♀️ How to add a new contractor
➕?♂️ You may follow these steps to add a new contracting company in Rapid Contractor Management. Getting signed in Visit the MyRapid login page to login to your account. Enter the email address or mobile linked to your MyRapid account and select ...
✅ How to verify trainee documents
? If you are an administrator and designated verifier of your company, you can follow the instructions below to assess trainee documents. Step 1: Visit the MyRapid login page to login to your account. Enter the email address or mobile linked to your ...
✏ How to view/edit Trainee Requirements
?? Trainee Requirements denotes the courses, documents and/or forms required of your trainees. Requirements can be set based on your company's compliance requirements and processes. Depending on your stipulations, requirements can be set based on ...
📁 How to use File Manager
? File manager is a document storage space accessible via your Rapid package. In File Manager, you may upload documents and guides for your employees, contractors and trainees. Please see the instructions below outlining how to use File Manager: ...
🔀 How to complete an admin transfer
??➡?? If an administrator no longer requires access to Rapid, or no longer works for your company, you can perform an Admin Transfer. An Admin Transfer will transfer all existing data from the old administrator to a replacement or new ...
📩 How to manually download a report
? If you would like to manually download and/or view a report, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile linked to your ...
👩💼 How to add a new client administrator
➕?? If you would like to add an administrator to your company's package, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile ...
📩 How to download a trainee's certificate
? If you would like to download and view a trainee's course certificate, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile ...
📃 How to upload trainee documents
??? If you would like to upload a document on behalf of a trainee, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile linked ...
⚙ How to update/access your email settings
?? To view or update the email correspondence sent to your personnel, please see the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile linked to ...
Popular Articles
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
How can I change/edit a trainee's email address?
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
How to move pages in a course
When editing & updating your course content, you may wish to move pages. The following instructions will demonstrate how to move the pages within your course. Moving pages in a course Select the “Courses” tab from the top of the page: Use the “Course ...