B2B & Contractor Portal
How can a document get verified?
The client will be required to review and verify any documents uploaded before you can issue induction keys to your workers. Most verifiers require up to 2 business days to complete this review and you will be notified by email when your company has ...
How to update/upload your documents
Your company might need to upload revised documents to meet compliance standards. The following steps detail the process of uploading your updated company-level documents on the Contractor Portal. Uploading/updating your documents Select the relevant ...
How do I contact my site administrator?
Please reach out to the person from the client company who has requested you to complete work to assist in finding your site administrator.
How to request a change of company name and/or ABN
If your company has undergone a name and/or ABN change, we can update this information in the system. Please email our support team with the information below at support@rapidglobal.com Please note: A manager or director of your company must supply ...
Why was my document rejected?
If a document is rejected by your client company, an automated email will be sent to you detailing the reasons for the rejection. We recommend reviewing the rejection reason provided in the email and making any necessary adjustments. Following the ...
B2B Subscription ($29.99 per month)
You may have purchased the Rapid B2B Premium subscription which incurs a monthly fee of $29.99. When you subscribe to the Rapid B2B premium plan, you gain access to a host of powerful tools and benefits designed to elevate your contracting business: ...
I am already registered with my Client Company, why have I received another request to register?
If you have already registered we recommend contacting your client company site admin as this could be a duplicate, or in some instances, details for your company may have been updated by the client company which will put you back into the ...
Why did I receive a registration email?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. This registration generally entails a questionnaire, company documents to be uploaded, and other information relevant to ...
Can I upload documents on behalf of trainees / workers?
Trainees have the ability to upload documents within their trainee portal, however, some of Rapid’s customers allow contracting company administrators to upload trainee / worker documents on their behalf. If you wish to upload documents on a worker’s ...
How to update your safety documents / SWMS / WHS plans
Updating your safety documents / SWMS / WHS plans Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to log in with the ...
How do I register my company?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. What's first? Your Client company will send you a request to register your company, this will come via email and will ...
How to deactivate a trainee / worker across all client portals
Rapid B2B stores central records of the compliance statuses of your workers through the 'My Workers' page. If you have a worker leave your company, you may wish to deactivate them across your various clients. In cases such as this, subscribers of ...
What are credits in Rapid B2B?
Credits can be purchased standalone and/or are included in your monthly Rapid B2B subscription. With a subscription, users are provided 30 credits each month to use within the Rapid B2B product suite (on selected features) or to put towards their ...
Why can't I see my Client under my Client portals?
If you cannot see your relevant client company listed under ‘My Client Portals’ within Rapid B2B, you may have logged in with the wrong email address/mobile number, otherwise, the Client portal may be linked to a different MyRapid account. Try to log ...
How to re-induct a trainee / worker
If you have an expired trainee / worker, you may re-induct them by following the below instructions. Re-inducting trainees / workers Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you ...
How to email login information to trainees / workers
You can use your contractor portal to email your trainee(s) their login information so that they may complete their pending induction. Please note that this information is automatically sent to your trainees after their Induction Key is issued. ...
Can I use the same email address when issuing induction keys for multiple people?
We take security seriously! Although this means your data is much safer, in some cases, additional security measures must be implemented to secure your account. For this reason, each person completing an induction must have a MyRapid account linked ...
I have registered my company. What next?
You have completed the registration process for a Rapid Global client and are wondering what happens next. If your registration involved uploading documents and/or answering a questionnaire, the client will be required to review and verify this ...
Locating my workers
Getting starting Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Getting ...
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How to create your MyRapid account
The instructions below outline how new Rapid users may create their MyRapid account. Before you start To create a new MyRapid account, you must be issued with an Induction Key. This is an alphanumeric sequence beginning with 'PE' and serves as your ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
How can I change/edit a trainee's email address?
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...