B2B & Contractor Portal
How to deactivate a trainee / worker across all client portals
Rapid B2B stores central records of the compliance statuses of your workers through the 'My Workers' page. If you have a worker leave your company, you may wish to deactivate them across your various clients. In cases such as this, subscribers of ...
What are credits in Rapid B2B?
Credits can be purchased standalone and/or are included in your monthly Rapid B2B subscription. With a subscription, users are provided 30 credits each month to use within the Rapid B2B product suite (on selected features) or to put towards their ...
Why can't I see my Client under my Client portals?
If you cannot see your relevant client company listed under ‘My Client Portals’ within Rapid B2B, you may have logged in with the wrong email address/mobile number, otherwise, the Client portal may be linked to a different MyRapid account. Try to log ...
How to re-induct a trainee / worker
If you have an expired trainee / worker, you may re-induct them by following the below instructions. Re-inducting trainees / workers Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you ...
How to email login information to trainees / workers
You can use your contractor portal to email your trainee(s) their login information so that they may complete their pending induction. Please note that this information is automatically sent to your trainees after their Induction Key is issued. ...
Can I use the same email address when issuing induction keys for multiple people?
We take security seriously! Although this means your data is much safer, in some cases, additional security measures must be implemented to secure your account. For this reason, each person completing an induction must have a MyRapid account linked ...
I have registered my company. What next?
You have completed the registration process for a Rapid Global client and are wondering what happens next. If your registration involved uploading documents and/or answering a questionnaire, the client will be required to review and verify this ...
Popular Articles
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
How can I change/edit a trainee's email address?
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...
How to move pages in a course
When editing & updating your course content, you may wish to move pages. The following instructions will demonstrate how to move the pages within your course. Moving pages in a course Select the “Courses” tab from the top of the page: Use the “Course ...