How do I contact my site administrator?

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• How to update your contracting company administrator

  Each contracting company requires a designated main administrator. This administrator receives correspondence regarding documents, trainee statuses and compliance requirements, and they serve as the main contact for the company. However, if you have ...

• How to add an additional administrator

  As a contracting company administrator, you can add other people as additional administrators to your portal(s). This will allow them to perform document uploads, manage trainees and update company details if needed. To add an additional ...

• How to deactivate an additional administrator

  If an administrator no longer works for your company, you may wish to deactivate their access. To do so, please follow the instructions below. Deactivating additional administrators Select the relevant client company under "My Client Portals": Please ...

• We no longer attend site for a client company

  Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. Requesting self-deactivation Once logged into B2B, select “Additional ...

• An inductee who is compliant on the system has had trouble signing in on site

  If an inductee is compliant with the client company you will be attending site for but they are still being denied access from the site, please consider the below: Are they entering the correct first name and last name when signing into site? Are ...