How do I contact my site administrator?

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• How to update your contracting company administrator

  Each contracting company requires a designated main administrator. This administrator receives correspondence regarding documents, trainee statuses and compliance requirements, and they serve as the main contact for the company. However, if you have ...

• I have uploaded my document and it still won't allow me to issue induction keys

  Once the document has been uploaded, it will enter the verification stage and await the approval of an administrator. Most verifiers require up to 2 business days to complete this review. If you need to be approved sooner as your workers are due to ...

• How to update/upload your documents

  Your company might need to upload revised documents to meet compliance standards. The following steps detail the process of uploading your updated company-level documents on the Contractor Portal. Uploading/updating your documents Select the relevant ...

• How to add an additional administrator

  As a contracting company administrator, you can add other people as additional administrators to your portal(s). This will allow them to perform document uploads, manage trainees and update company details if needed. To add an additional ...

• How to deactivate an additional administrator

  If an administrator no longer works for your company, you may wish to deactivate their access. To do so, please follow the instructions below. Deactivating additional administrators Select the relevant client company under "My Client Portals": Please ...