Why can't I see my Client under my Client portals?
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How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
How to update your business address with your client company
If your company's business details have changed, such as your business address, you may update it within your Contractor Management Portal. Re-inducting trainees / workers Select the relevant client company under "My Client Portals": Please note: If ...
How to deactivate a trainee / worker across all client portals
Rapid B2B stores central records of the compliance statuses of your workers through the 'My Workers' page. If you have a worker leave your company, you may wish to deactivate them across your various clients. In cases such as this, subscribers of ...
We no longer attend site for a client company
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. Requesting self-deactivation Once logged into B2B, select “Additional ...
I am already registered with my Client Company, why have I received another request to register?
If you have already registered we recommend contacting your client company site admin as this could be a duplicate, or in some instances, details for your company may have been updated by the client company which will put you back into the ...