How can a document get verified?

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• How to delete your uploaded document

  Deleting a document Sign in to "Contracting company administrator / B2B": Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to ...

• Why was my document rejected?

  If a document is rejected by your client company, an automated email will be sent to you detailing the reasons for the rejection. We recommend reviewing the rejection reason provided in the email and making any necessary adjustments. Following the ...

• Why does my document say it's pending?

  If you have a document in the status of “Pending” this means the document requires to be uploaded. Select "Update" against the pending document that you would like to update: Fill in the fields as required and select "Save" to submit the document: ✅ ...

• Why do I keep receiving notifications even after I have updated my document?

  If you have recently made updates to a document but are still receiving email notifications, it could suggest that there are pending documents associated with other clients you are linked to. To guarantee that all your documentation is current, we ...

• I have uploaded my document and it still won't allow me to issue induction keys

  Once the document has been uploaded, it will enter the verification stage and await the approval of an administrator. Most verifiers require up to 2 business days to complete this review. If you need to be approved sooner as your workers are due to ...