Rapid GO Setup Guide

Rapid GO Setup Guide

This guide provides step-by-step instructions for setting up Rapid GO for your site.

Info
New to Rapid Access?
If your business has not used Rapid Access previously, please reach out to our support team at support@rapidglobal.com or 1800 307 595 to ensure your backend is properly configured before you begin.

Prerequisites for setup:
  1. You must have Administrator privileges in the Rapid Global System.
  2. Edit permissions for Rapid Access must be applied to your profile.
  3. Your business must have enough available Access licenses. (Contact our support team to confirm your current license count).


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Step 1: Site creation and activation

Before you can activate Rapid GO, you must first create the site within your system.

Both creation and activation are managed via the MyRapid Administrator portal. However, site creation is handled within the Settings module, while activation is managed within Access.
  1. Knowledge Base - How to create a new site
  1. Knowledge Base - How to activate a site in Rapid Access



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Step 2: Enable Rapid GO and configure sign-in workflow

Once your site is active, you need to enable the Rapid GO sign-in process and configure your workflow. The sign-in workflow dictates exactly what different user types (e.g., Visitors, Contractors) see and the information they must provide when checking in.
  1. Knowledge Base - How to enable and configure Rapid GO for a site



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Step 3: Update site details

This step covers customising your site's specific settings, compliance metrics, and emergency protocols. Review the categories below to configure your site details:

Course Requirements

Define site compliance by assigning induction requirements. You can choose to display a course during the sign-in process, or set it as a pre-requirement that blocks entry if incomplete.

Site contact information

Assign an onsite contact or site manager. If a user is denied entry during sign-in, the system will automatically direct them to this person. These details will be visible to anyone signing in.
  1. Knowledge Base - How to update the primary contact for a site

Automatic sign-out

Set an automatic sign-out duration. This ensures that if a user forgets to sign out when leaving the premises, they don't incorrectly appear as "onsite" in your system hours after they left site.
  1. Knowledge Base - How to set the auto-signout period for a site

Host list

Allow users to select who they are visiting upon arrival. Hosts will receive automated site notifications (such as arrivals and departures) for their guests.
  1. Knowledge Base - How to add a host to the Host List
  2. Knowledge Base - Host list bulk upload guide *Best for large host lists

Evacuation plan

Upload your site's emergency evacuation plan. Users can view this map during the sign-in process or access it at any time while they remain signed into the site.
  1. Knowledge Base - How to add an evacuation plan for a site

Sign-in form

Create custom questionnaires or declarations that users must complete every time they check in. These forms are shared globally across your system, so you do not need to recreate them for every individual site.
  1. Knowledge Base - How to create a sign-in / sign-out form



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Step 4: Test the sign-in process

Now that your site is fully configured, it is highly recommended to test the live workflow before launching it to your users.

To test: Download your site's unique QR code, scan it using a mobile phone, and walk through the sign-in prompts to ensure everything displays exactly as intended.
  1. Knowledge Base - How to download a site's Rapid GO QR code




Info
Need assistance?
If you encounter any difficulties during your site setup, our support team is here to help. Contact us at support@rapidglobal.com or call 1800 307 595.

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