Rapid Worker | Troubleshooting

Troubleshooting
Face detection issues
Solutions when the face detection camera isn't working properly. Improve Lighting Good lighting is essential for face detection. Face a light source (window, lamp, overhead light) Avoid backlighting (don't have a bright window behind you) Indoor ...
I'm not receiving notifications
Solutions when notifications aren't arriving. Check App Notification Settings In Rapid Worker: Go to Settings > Notifications Make sure notifications are enabled Enable all notification types you want to receive Check Device Notification Settings On ...
Document upload failed
Solutions when document uploads don't complete successfully. Check Your Internet Connection Document uploads require a stable connection. Switch between WiFi and mobile data Move to an area with better signal Wait for better connectivity and try ...
My Rapid ID (QR code) won't load
Solutions when your Rapid ID QR code doesn't appear. Critical: QR codes require an internet connection. They cannot be generated offline. Check Your Internet Connection This is the most common cause. Your QR code is generated by our secure server. ...
I can't log in
Solutions for common login problems. Check Your Credentials Email address - Make sure it's spelled correctly - Check for typos (e.g., .com vs .con) - Try the email you used when registering Password - Passwords are case-sensitive - Check if Caps Lock ...

Popular Articles
How to create your MyRapid account
The instructions below outline how new Rapid users may create their MyRapid account. Before you start To create a new MyRapid account, you must be issued with an Induction Key. This is an alphanumeric sequence beginning with 'PE' and serves as your ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
How can I change/edit a trainee's email address?
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...

Rapid Worker | Troubleshooting | Knowledge Base