Rapid Access | Visitor Access System (VAS)

Visitor Access System (VAS)
What are the acceptable formats for Access videos?
To upload a video that plays on the Rapid Access Kiosk after the screen has been idle for a set period, the file must be in MP4 format. We recommend removing audio from the video, as sound playing for extended periods may be disruptive. Removing ...
Where can I change the settings on a kiosk?
Most workflow settings are managed within VAS Settings. These include options such as: Photo requirements Company name requirements Host list selection requirements Some settings are kiosk‑specific, such as updating the evacuation map. While these ...
Why hasn’t the evacuation map updated on the kiosk after updating Site Info?
Please note that the evacuation plan will not automatically update onto your Rapid Access kiosk when added in Site Info. After updating the evacuation plan in Site Info, it will need to be manually uploaded to the kiosk. For assistance with this ...
Client-supplied hardware requirements for the Rapid Access system
The below details the minimum specifications for Windows-based computers to operate Rapid's Visitor Access System (VAS). Additionally, the below highlights any unsupported specifications. Supported specifications: Devices with any of these ...

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How to create your MyRapid account
The instructions below outline how new Rapid users may create their MyRapid account. Before you start To create a new MyRapid account, you must be issued with an Induction Key. This is an alphanumeric sequence beginning with 'PE' and serves as your ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
How can I change/edit a trainee's email address?
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...

Rapid Access | Visitor Access System (VAS) | Knowledge Base