What are the acceptable formats for Access videos?
To upload a video that plays on the Rapid Access Kiosk after the screen has been idle for a set period, the file must be in MP4 format.
We recommend removing audio from the video, as sound playing for extended periods may be disruptive. Removing audio will also reduce the file size.
If the video file is too large, the kiosk will be unable to play it.
Related Articles
Where can I change the settings on a kiosk?
Most workflow settings are managed within VAS Settings. These include options such as: Photo requirements Company name requirements Host list selection requirements Some settings are kiosk‑specific, such as updating the evacuation map. While these ...
Why hasn’t the evacuation map updated on the kiosk after updating Site Info?
Please note that the evacuation plan will not automatically update onto your Rapid Access kiosk when added in Site Info. After updating the evacuation plan in Site Info, it will need to be manually uploaded to the kiosk. For assistance with this ...
Where do the primary contact's details appear?
The Primary Contact field within Access > Site Info allows you to nominate an individual as the main point of contact for the site. This contact is visible to users signing in onsite, enabling them to reach out if required. This is typically used for ...
How to set up the Rapid Access app
Go to your mobile's app store. Download the Rapid Access app: Open the Rapid Access app. Enter the last name and mobile number associated with your trainee profile. Tick the agreement box. Press the Find Me button: Enter the 6-digit verification code ...
How to enable the Rapid Access App for a site
Go to the Access module. Enter the Site Info area. Select your site using the Location dropdown. Stay within the Main Settings tab: Scroll down to the Rapid Access Mobile section. Enable the Enable Mobile App for This Site option. Press the Update ...