Why hasn’t the evacuation map updated on the kiosk after updating Site Info?
Please note that the evacuation plan will not automatically update onto your Rapid Access kiosk when added in Site Info. After updating the evacuation plan in Site Info, it will need to be manually uploaded to the kiosk. For assistance with this process, please contact Rapid Support at 1800 307 595 or email them at support@rapidglobal.com.
You can learn how to update the evacuation plan in Site Info by referring to our article here.
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How to add an evacuation plan for a site
Go to the Access module. Enter the Site Info area. Select your site using the Location dropdown on the left-hand side. Press the Evacuation Plan - Select Files... button: Upload an image of the site's evacuation plan: Scroll down the page and press ...
Where can I change the settings on a kiosk?
Most workflow settings are managed within VAS Settings. These include options such as: Photo requirements Company name requirements Host list selection requirements Some settings are kiosk‑specific, such as updating the evacuation map. While these ...
Where do the primary contact's details appear?
The Primary Contact field within Access > Site Info allows you to nominate an individual as the main point of contact for the site. This contact is visible to users signing in onsite, enabling them to reach out if required. This is typically used for ...
How to set the auto-signout period for a site
Go to the Access module. Enter the Site Info area. Select your site from the Location dropdown on the left-hand side. Adjust the Auto Signout setting to your site's preference: Scroll down the page and press the Update button:
Where can I download an evacuation report?
In the event of an evacuation, it’s important to have visibility of who is onsite at that time. There are two ways you can obtain this information: Trigger an evacuation list email via the Rapid Admin app once an evacuation is initiated. Use the Send ...