Where do the primary contact's details appear?

Where do the primary contact's details appear?

The Primary Contact field within Access > Site Info allows you to nominate an individual as the main point of contact for the site. This contact is visible to users signing in onsite, enabling them to reach out if required.
This is typically used for individuals overseeing site operations, as they may need to be contacted by visitors or contractors during sign‑in.
Depending on the sign‑in system used at the site, the Primary Contact’s details may appear in different locations during the sign‑in process.

Rapid GO

Users can access the Primary Contact’s information at any time by selecting the menu icon (three lines) in the top‑right corner of the screen:

 

Alternatively, if a user encounters an error during the sign‑in process, the error popup will generally display the Primary Contact’s details, allowing the user to make contact if assistance is required.


Visitor Access System (VAS) / Windows Kiosk

These details can be accessed on the kiosk by pressing the About This Site button. Please note, some kiosks do not have this option turned on.






Rapid Access App

The Primary Contact details can be located once the user completes their sign-in and presses the About This Site button:




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