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How to update your contracting company administrator
Each contracting company requires a designated main administrator. This administrator receives correspondence regarding documents, trainee statuses and compliance requirements, and they serve as the main contact for the company. However, if you have ...
How to add an induction key to an existing MyRapid account as a contracting company administrator
If you are your contracting company administrator and have issued yourself an induction key, you may not yet see the ‘Trainee/Worker' option on your MyRapid account. Once you successfully add your induction key to your account, you will then have the ...
How do I receive an induction key?
If you’ve been asked to complete an induction but haven’t yet received an Induction Key via email, then you’ll need to be issued an induction key by the administrator for the company you are working for. If you’re unsure who to contact, then speak to ...
My induction key isn't being sent to my phone number
Induction Keys are sent via email, not to mobile numbers. If you haven't received your Induction Key, you should contact the administrator for the company you are working for or the person who asked you to complete works at the client company site. ...
De-linking induction key from a single contact mobile account (no email address)
There are occasions when an induction key has been linked to an incorrect MyRapid account or is required to be linked elsewhere. An induction key may need to be linked to another account in order to merge profiles, ensuring a user has one MyRapid ...