My induction key isn't being sent to my phone number

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• What is my Induction Key?

  An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...

• Why am I being asked for an induction key?

  The system will prompt for an induction key during the login process if the email address or mobile number is not recognised. For inductees, this page gives you the opportunity to enter the Induction Key (an alphanumeric code beginning with 'PE') you ...

• How do I receive an induction key?

  If you’ve been asked to complete an induction but haven’t yet received an Induction Key via email, then you’ll need to be issued an induction key by the administrator for the company you are working for. If you’re unsure who to contact, then speak to ...

• My induction key is missing

  If you are unable to locate your induction key or are encountering an error when trying to add it to your account, it could be due to the deactivation of your induction key by your contracting company administrator or the client company. We recommend ...

• De-linking induction key from a single contact mobile account (no email address)

  There are occasions when an induction key has been linked to an incorrect MyRapid account or is required to be linked elsewhere. An induction key may need to be linked to another account in order to merge profiles, ensuring a user has one MyRapid ...