Why can't I approve a permit?
If you are having difficulties moving the toggle switch to approve / reject a permit within a work order that's waiting for approval, it's likely that you're not listed as a permit approver for that permit type.
To confirm whether you're listed as an approver for the permit type, please follow the steps below:
- Go to the Permit module.
- Select the Settings section.
- Enter the Manage Permit Forms area.
- Press the Approvers button to the right of the permit type you can't approve:
- If your name has a blue tick to the right, you are listed as an approver:
Please note: If you're listed as an approver but still unable to approve the relevant permit, please reach out to our support team by phone at 1800 307 595 or email at support@rapidglobal.com.
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