Why can't I locate a work order in the admin portal?

If you’re having trouble locating a work order in the Administrator Portal, there are a few common reasons this may occur.

The work order date range is outside your search criteria

When searching for a work order, ensure the Date Range is set to All Time. Work orders that passed their Due To date more than 30 days ago will not appear in the dashboard unless this option is selected. Updating the date range to All Time may resolve the issue.

You don’t have access to the site the work order is assigned to

If your administrator profile isn’t linked to the site the work order belongs to, and you don’t have Global View access, the work order won’t be visible. To check this, search for the site in the Location dropdown. If the site doesn’t appear, you don’t have access to it. In this case, you’ll need to contact a manager or supervisor to update your administrator permissions.

The work order hasn’t transferred from an external system

Some clients use external systems to create work orders, which are then transferred into Rapid via an integration. If a work order was created recently and isn’t appearing in Rapid, it may not have transferred yet. You’ll need to contact your internal team to confirm whether there are any issues with the external system or the integration.

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