How to set the time zone for a site 

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• Why can't I locate a work order in the admin portal?

  If you’re having trouble locating a work order in the Administrator Portal, there are a few common reasons this may occur. The work order date range is outside your search criteria When searching for a work order, ensure the Date Range is set to All ...

• How to set the auto-signout period for a site

  Go to the Access module. Enter the Site Info area. Select your site from the Location dropdown on the left-hand side. Adjust the Auto Signout setting to your site's preference: Scroll down the page and press the Update button:

• How to set up work order notifications

  Within Access, site settings can be configured to automatically notify permit approvers when specific work order–related events occur onsite. Go to the Access module. Select the Site Info section. Enter the Notification Settings area. Press the Add ...

• How to update the primary contact for a site 

  Go to the Access module. Enter the Site Info area. Select your site using the Location dropdown on the left-hand side. Under the Primary Contact field, enter the name, mobile number, and email address of the contact: Scroll down the page and press ...

• How to change the due start date for a work order

  Go to the Permit module. Enter the Work Orders tab. Locate the work order using the filters on the left-hand side. Ensure you press Search to apply the filters. Press the Pencil icon within the Action column on the right of the page: Within the Due ...