How to close / cancel a work order as an administrator
If a contractor forgets to close their work order after completing the required works, an administrator can close or cancel it on their behalf from the Administrator Portal.
- Go to the Permit module.
- Open the Work Orders tab.
- Use the filters on the left-hand side to locate the relevant work order.
- Expand the work order using the arrow on the left-hand side.
- Select the Pencil icon next to the most recent submission:If there are no entries, select the Pencil icon for the entire work order instead.
- Choose Cancel or Close Work Order to update the work order’s status:
Please note: A work order with no previous submissions can only be cancelled, not closed.
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