An inductee who is compliant on the system has had trouble signing in on site

An inductee who is compliant on the system has had trouble signing in on site

If an inductee is compliant with the client company you will be attending site for but they are still being denied access from the site, please consider the below:

  • Are they entering the correct first name and last name when signing into site?
  • Are they entering the same mobile number that appears on their MyRapid account when signing into site?

    • Related Articles

    • How to view my Inductee Records

      Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...

    • How to change/edit an inductee's name

      If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...

    • How do I reactivate an inductee

      Reactivating trainees / workers Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email address. You need to login with the alternate email address ...

    • How do I contact my site administrator?

      Please reach out to the person from the client company who has requested you to complete work to assist in finding your site administrator.

    • Can a worker who is already in the system for my client company be brought under my company?

      If your inductee has an induction key for the client company through a different contracting company, we recommend reaching out directly to the client company to have the inductee's company updated.