Contractor Registration
My Public Liability insurance amount is not being accepted.
The amount that my Public Liability Insurance covers is not being accepted, why? Depending on the client you are registering with, a minimum amount may be required for your public liability insurance. If you are unable to meet this requirement, you ...
Why cant I edit or go back in my registration?
Why can't I go back to edit my registration? Once the registration has been submitted for review, access to view or edit it will be restricted until the review is complete. If the registration is rejected, this page will reopen for you to make edits ...
I don't have the requested document
I can't provide the requested document - what do I do? If the document requested by the client is not applicable to you or your company (due to the nature of the work your company performs), you should discuss this directly with the client that is ...
Document not applicable to my company
I’ve been asked to provide a document that doesn't apply to my company—what should I do? If the document requested by the client is not applicable to your company (due to the nature of the work your company performs), you should discuss this directly ...
Do you have any outages or software issues?
To view the status of our products to investigate software issues or outages, please visit Rapid Global Status (statuspage.io).
What is this registration for?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. This registration generally entails a questionnaire, company documents to be uploaded, and other information relevant to ...
I have registered my company. What next?
You have completed the registration process for a Rapid Global client and are wondering what happens next. If your registration involved uploading documents and/or answering a questionnaire, the client will be required to review and verify this ...
Why did I receive a registration email?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. This registration generally entails a questionnaire, company documents to be uploaded, and other information relevant to ...
I am already registered with my Client Company, why have I received another request to register?
If you have already registered we recommend contacting your client company site admin as this could be a duplicate, or in some instances, details for your company may have been updated by the client company which will put you back into the ...
User Guides
Rapid Global Support While we no longer have updated user guides, we do have various means of support available for all users. This includes our new Copilot chatbot and HelpHub, which will serve as a way for users to receive additional support. ...
I am a Sole Trader but am being asked for WorkCover / Workers Compensation
Generally, Sole Traders are required to upload Personal Injury insurance as opposed to WorkCover. If the system is still asking you for WorkCover even though you are a Sole Trader, this suggests that your registration details may need to be updated ...
How do I register my company?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. What's first? Your Client company will send you a request to register your company, this will come via email and will ...
Why was my document rejected?
If a document is rejected by your client company, an automated email will be sent to you help understand the reasons for the rejection. We recommend reviewing the rejection reason provided in the email and making any necessary adjustments. Following ...
Popular Articles
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
How can I change/edit a trainee's email address?
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...
How to move pages in a course
When editing & updating your course content, you may wish to move pages. The following instructions will demonstrate how to move the pages within your course. Moving pages in a course Select the “Courses” tab from the top of the page: Use the “Course ...