Rapid Access network configuration requirements

Rapid Access network configuration requirements

Whitelisting

For the purpose of whitelisting, Rapid Global recommends whitelisting the following addresses:

Host name

Direction

Protocol

Port Number/Range

*://*.rapidglobal.com/*

Outbound

TCP

80, 443

*://*.rapidinduct.com.au/*

Outbound

TCP

80, 443

*://rg-live-ap-southeast-2.s3-apsoutheast-2.amazonaws.com/*

Outbound

TCP

80, 443

*://*js-agent.newrelic.com/*

Outbound

TCP

80, 443

*://*bam.nr-data.net/*

Outbound

TCP

80, 443

Please note: The asterisk symbols (*) act as wildcards in the above instances.

Remote Access

At Rapid, we understand that from time to time you may require some assistance with your Rapid Access terminal, and we are always here to help.

To ensure we can provide you with the best possible service, Rapid requests that clients allow us remote access to your new system which may require changes by your IT Department to allow your Rapid Access terminal to connect to the following address:

Host name

Direction

Protocol

Port Number/Range

screenconnect.rapidglobal.com

Outbound

TCP

8041

Windows updates

It is important to allow Windows Updates to secure the terminal(s) and assist in preventing malicious attacks, and to ensure Rapid Access application is working properly.

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