How to access the administrator profile on a Rapid Access kiosk

The administrator profile allows you to exit the Rapid Access sign-in application and gain access to the backend operating system of the device.

Note: You require a password to sign into the administrator profile. Please reach out to the Rapid Support team to request these credentials at support@rapidglobal.com or 1800 307 595.

Access the administrator profile

1. Connect a keyboard to the kiosk device.
   
2. Press CTRL + ALT + DEL on your keyboard.
   Note: If you do not have a keyboard available and are using a Surface Pro, you can press and release the Power and Volume Down buttons simultaneously instead.
   
   
   
3. Select the Switch User option:
   Note: The screen colour may be black or blue, depending on your device model.
   
   
   
   
4. Select Admin from the list of users in the bottom-left corner.
   
5. Enter the password for the Admin account.
   Note: Refer to the note at the start of this article for how to find the credentials.
6. Click the Arrow icon to log in:
   
   
   

First time login steps

If this is your first time logging into the Admin account on this device, please complete the following final steps:

1. Wait for setup: Allow a few moments for the device to configure and set up your profile.
   
   
   
   
2. Accept Privacy Settings: Review and click the Accept button for the device's privacy settings.
   
   
   
   
3. Access Desktop: You will now be successfully logged into the Admin account desktop.
   
   
   

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