My induction key is not working

My induction key is not working

Troubleshooting

If you’re on the screen saying ‘Enter your MyRapid Password’, then please make sure you are entering your personal password (i.e. the one you created) rather than your Induction Key. The Induction Key is added under the ‘Trainee/Worker’ section once you are logged in.
Or, if you’re getting an error message saying, “This Induction Key is already linked to an existing MyRapid account. Please proceed to login using ***” when you click on ‘Add Induction Key’, this means you have an existing MyRapid account made using some of your other details, and you already have that Induction Key entered on that account. 

How to resolve this?

To access the other account, click the ‘Sign Out’ button in the top right-hand corner of your screen (in the drop-down list when clicking on your initials). This will bring you back to the original login page.
Please then try logging in using your other details (i.e. if you logged in with your mobile last time then log in with your email this time, or vice versa, or use a different email address), and the account should appear there.



    • Related Articles

    • How do I receive an induction key?

      If you’ve been asked to complete an induction but haven’t yet received an Induction Key via email, then you’ll need to be issued an induction key by the administrator for the company you are working for. If you’re unsure who to contact, then speak to ...

    • My induction key isn't being sent to my phone number

      Induction Keys are sent via email, not to mobile numbers. If you haven't received your Induction Key, you should contact the administrator for the company you are working for or the person who asked you to complete works at the client company site. ...

    • How to add an induction key to an existing MyRapid account as a trainee 

      To add an induction key to an existing MyRapid account as a trainee / worker, please see the instructions below. Before you start Ensure you have your Induction Key ready. This is an alphanumeric sequence beginning with 'PE' and serves as your unique ...

    • How to access your linked induction key

      Introduction Once you have linked your Induction Key to your MyRapid account, you access it by following the steps below. You may update your personal details, complete outstanding courses, and upload required documents and forms by viewing your ...

    • What is my Induction Key?

      An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...