How to delete an incident

How to delete an incident

Only main administrators have permission to delete incident reports. Incident reports can be deleted at any stage of the incident workflow:
  1. Partially submitted

  1. Awaiting assignment

  1. Investigation required

  1. Review and approve

  1. With open actions

  1. Awaiting to be closed

  1. Closed

Click on the “menu dots” at the right and select “Delete incident”. Enter the reason for deletion in the “Delete incident” text window. The incident and any associated “Corrective Actions” will be removed.

If you need to refer to the deleted incident it will be visible in the “Deleted Incidents Report” available from the “Reports” page. This will report will detail the person who deleted the report, the reason and the deletion date.

Notes:
  1. Deleted incident can only be restored / reactivated by contacting Rapid Support.
  2. If you are a top level administrator and do not have access to the “Delete incident” function, please have your main administrator contact Rapid Support to activate the setting.


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