Rapid Aware | General | Knowledge Base

General
🔑 Reset your account's password
Using the Web App Head over to the web app. Click on Forgot Password. Enter your email address in dialogue box. You should see a confirmation dialogue indicating an email was sent to the specified address. Don't forget to check your junk folder! ...
⭕ Person Incorrectly Matched
Sometimes you will see an incorrect recognition. These are easy to fix by following the below steps: Go to Activity Click on the activity that is incorrect This will open a side panel and the video will play Scroll down and click on Fix incorrect ...
Fix Duplicates
Sometimes Doorkeeper can mistake a person for someone new even though we have implemented an automatic match feature using phone/email, there is still a chance that there is a typo in these details when it is being filled, if this happens another ...
Person Not Recognised (No Match Activity)
Nirovision uses the face(s) included in someone's profile to recognise them when they appear in front of Doorkeeper(s) and IP camera(s). That's why unrecognised activity is generally caused by low-quality profile images. Examples of low-quality ...

Popular Articles
How to move pages in a course
When editing & updating your course content, you may wish to move pages. The following instructions will demonstrate how to move the pages within your course. Moving pages in a course Select the “Courses” tab from the top of the page: Use the “Course ...
How to reset your MyRapid password
To reset your MyRapid password in order to access your account, you may follow the steps below: Visit the MyRapid login page to login to your account. Select "Forgot/reset password": Enter the email address or mobile linked to your MyRapid account ...
Deactivating an administrator
You have the ability to deactivate an administrator user who no longer requires access to your package. This will generally be applicable if someone has left your business and you need to remove their access. Deactivating an administrator Sign in as ...
How to deactivate a course
Deactivating a course Select the “Courses” tab > search the course via the “Course Name” filter: Select the rubbish bin labeled “Deactivate” to deactivate this course: Please note: Once a course has been deactivated, it cannot be reactivated.
How to delete a course
Deactivating a course Select the “Courses” tab > search the course via the “Course Name” filter: Select the rubbish bin labeled “Deactivate” to deactivate this course: Please note: Once a course has been deactivated, it cannot be reactivated.

General