Rapid Worker FAQs

Rapid Worker FAQs

Quick answers to common questions about Rapid Worker.

General Questions

Q: What is Rapid Worker?

Rapid Worker is a mobile app for managing your workplace inductions, documents, and site access. It combines the functionality of Rapid Induct and Rapid Access into one app.

Q: Is Rapid Worker free?

Yes, Rapid Worker is free to download and use. Your employer manages your induction packages.

Q: What platforms does Rapid Worker support?

Both Android (8.0 and later) and iOS (17 and later) are supported. Both platforms officially launched on February 16, 2026.

Q: Can I use Rapid Worker for multiple employers?

Yes! You can add multiple Induction Keys from different employers and manage them all in one app.

Account Questions

Q: I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and follow the instructions to reset via email.

Q: Can I change my email address?

Contact your employer's administrator to update your email in the system.

Q: What are the password requirements?

  • At least 10 characters
  • Upper and lowercase letters
  • At least one number
  • At least one special character

Rapid ID & Site Access

Q: What is a Rapid ID?

Your Rapid ID is a secure QR code that identifies you at work sites. It's displayed on your phone and scanned at site terminals.

Q: Can I generate my Rapid ID offline?

No. Your Rapid ID requires an internet connection. The QR code is generated by our secure server and cannot be created offline.

Q: How long is my Rapid ID valid?

Each QR code is valid for 1 minute. After it expires, tap Refresh to generate a new one.

Q: Why can't I check in with the app alone?

Currently, check-in is processed at site terminals that scan your Rapid ID. In-app check-in functionality is planned for a future release.

Documents & Courses

Q: What file formats can I upload?

JPEG, PNG, PDF, and HEIC (iPhone photos) are supported.

Q: My document shows "Awaiting Verification". What does this mean?

Your document has been uploaded and is waiting for your employer to review and approve it.

Q: Can I complete courses offline?

Some cached content may be viewable offline, but course completion requires an internet connection.

Notifications

Q: I'm not getting notifications. How do I fix this?

  1. Check notification settings in the Rapid Worker app
  2. Check your device notification settings
  3. Disable battery optimization for Rapid Worker
  4. Make sure Do Not Disturb is off

Contact Support

If you can't find the answer to your question:

  • Email: support@rapidglobal.com
  • Phone: 1800 307 595 (Australia)
  • International: +61 8 405 1100

Rapid Worker (How-To)

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