How to view and action raised issues 

How to view and action raised issues 

  1. Go to the Access module.
  2. Enter the Action area.
  3. Choose what data appears using filters on the left-hand side.
  4. Press the Edit/View button to the right of the raised issue:



  5. Assign a user as Responsible.
  6. Press either the Approve or Reject button to advance the raised issue.


    • Related Articles

    • How to approve or reject a permit

      Go to the Permit module. Enter the Work Orders section. Locate the work order using the filters on the left-hand side. Ensure you press Search to apply the filters: Press the right-facing arrow to show the work order entries. Select the the Pencil ...

    • Why can't I approve a permit?

      If you are having difficulties moving the toggle switch to approve / reject a permit within a work order that's waiting for approval, it's likely that you're not listed as a permit approver for that permit type. To confirm whether you're listed as an ...

    • Where do I find a site's induction requirements in Access?

      You can find a site's induction requirements within Sections 10 & 11 in the Access > Site Info module. Please follow the steps below on how to access this area: Go to the Access module. Enter the Site Info area. Select your site using the Location ...

    • How can I view who is onsite right now?

      Go to the Access module. Enter the Status area. Select your site using the filters on the left-hand side. Press the Onsite button: Please note: You can generate the data you see on your page in an Excel file by pressing the Excel button in the top ...

    • Why can't I locate a work order in the admin portal?

      If you’re having trouble locating a work order in the Administrator Portal, there are a few common reasons this may occur. The work order date range is outside your search criteria When searching for a work order, ensure the Date Range is set to All ...