How to edit or re-open a completed investigation
Once an investigation has been completed and submitted,
there may be situations where it needs to be subsequently amended. The process
for editing or re-opening an investigation varies slightly depending on the
workflow status of the incident.
Awaiting approval: In this stage the Investigation
has been completed but not yet “Approved.” To open the investigation,
click on the “menu dots” and select the “Edit investigation”
option. Minor changes will be saved. For major changes it is recommended to
select the “Reject” option to move the incident back to “Investigating”
status.
Corrective Actions / Awaiting to be closed / Closed: In these incident statuses, the
corrective actions have been approved. The actions may be open or closed. To return the
incident back to the “Investigating” status, click on the “menu dots”
and select the “Re-open investigation” option. Any open or closed corrective
actions resulting from the original investigation will be “recalled”. The
investigation will need to be progressed as normal to reinstate the corrective
actions.
Note: when an incident status is changed back to "Investigating," notifications will issue.
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