Requesting induction key de-linked if user has access to their registered MyRapid email address

Requesting induction key de-linked if user has access to their registered MyRapid email address

There are occasions when an induction key has been linked to an incorrect MyRapid account or is required to be linked elsewhere. An induction key may need to be linked to another account in order to merge profiles, ensuring a user has one MyRapid account.

In these cases, we can de-link an induction key from a specified account provided various requirements are met. 

If you have access to your MyRapid account's linked email address and require for an induction key to be de-linked, please send us an email to support@rapidglobal.com.

In your email, please provide the information below for security compliance purposes. Please also send the email from your linked address: 
  1. The induction key/s you wish to be de-linked.  
  2. Written approval for the de-linking of your Induction Key. 

Once this information has been received, we will endeavour to remove the induction key from its existing account. You may then use it to create a new account or link it to an alternate account.