Requesting induction key de-linked if user does not have access to their registered MyRapid email address

Requesting induction key de-linked if user does not have access to their registered MyRapid email address

There are occasions when an induction key has been linked to an incorrect MyRapid account or is required to be linked elsewhere. An induction key may need to be linked to another account in order to merge profiles, ensuring a user has one MyRapid account.

In these cases, we can de-link an induction key from a specified account provided various requirements are met. 
If the email address linked to your MyRapid account is no longer in use or accessible, and you cannot login with your mobile number, please send us an email to support@rapidglobal.com. 
In your email, please provide the information below for security compliance purposes. Additionally, please CC in your inaccessible email address as it is registered against the induction key:
  1. The induction key/s you wish to be de-linked: 
  2. Written approval for the de-linking of your induction key. 
  3. Your full name, included in your email signature, for verification purposes.  

Once this information has been received, we will endeavour to remove the induction key from its existing account. You may then use it to create a new account or link it to an alternate account.