How to request self-deactivation for your company registrations in B2B

How to request self-deactivation for your company registrations in B2B

Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. 


Requesting self-deactivation

  1. Once logged into B2B, select “Additional Functions” from the top right-hand corner:

  1. Select the “Deactivate clients” option, and choose the client(s) you wish to be deactivated with > next, click the orange “Deactivate selected” button to confirm:

A notification will be sent to your responsible administrator advising that you have requested to be deactivated. If your client company has deactivated your registration, this will remove the client portal from your account.


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