How does the Distribution List work?
The distribution list determines who will receive a
notification about a new incident or updates when the incident/ investigation
progresses, when the incident or investigation is submitted.
For new incidents, distribution lists can be auto-populated
by having notifications enabled under “Settings.” This ensures the
correct people are notified.
Note: Administrators may be manually added to, or
removed from, the distribution list, depending if the appropriate package and
admin settings are enabled.
If notifications are activated, the administrator will only
receive alerts for the location(s) they are responsible for.
- Incident category/ incident type: You can select as many categories or types as required,
e.g. the security manager may only need to receive security related incident
alerts.
- Risk level: Select
from Low, Moderate, High, Extreme, or choose all levels. If all levels are
selected the admin will receive all notifications. Note: The Risk Matrix
must be activated in the incident report (this is an optional section) for risk
level alerts to work.
- Combination of
both incident type and risk level: An executive manager may only want to
receive notifications for Injury type incidents (regardless of risk level), as
well as any High and Extreme level incidents (regardless of incident type).
Once the
notification type settings are activated, the administrator will automatically
appear on the distribution list for the relevant location, and the selected incident
type or risk level.
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