General articles
How to I make a new document
Company Documents If you would like a new document for contractors to be created, please email our support team at support@rapidglobal.com and provide the below information: Document Name: Document Description (optional): Suspend company when the ...
How to reset your MyRapid password
To reset your MyRapid password in order to access your account, you may follow the steps below: Visit the MyRapid login page to login to your account. Select "Forgot/reset password": Enter the email address or mobile linked to your MyRapid account ...
How to replace an existing file in File Manager
Replacing an existing file Under “Settings”, locate “File Manager”. Locate the file you would like to update and click “Edit”: Delete the current file by selecting the “X” to the right of the uploaded file: You may now click “Select Files” to upload ...
How to manually download a report in Workforce Management
Once you have generated a report, you will be email notified when it is ready to view. If you would like to manually download and/or view a report, please refer to the instructions below. Downloading a generated report Select the “Reports” tab > then ...
How to get more storage in File Manager
In Rapid Induct, free standard system storage is capped at 1 GB for the following areas: Rapid Induct - File Manager Rapid Auditor Increases to the storage capacity can be requested by emailing our friendly support team at support@rapidglobal.com ...
How to delete contracting company documents
Deleting company documents Select "Contractor" from the below options: Search for the contracting company you wish to update the location for using the “Search” field and click into their profile: Once their profile is open, select the “Documents” ...
How to delete a site
Go to “Settings”: Select the dropdown arrow under “Location” within the search filter and select “Add/Edit”: Navigate the site you would like deleted and select the bin icon: You will be asked to enter a replacement site where all trainees and ...
How to deactivate a client administrator
You have the ability to deactivate an administrator user who no longer requires access to your package. This will generally be applicable if someone has left your business and you need to remove their access. Deactivating an administrator Select ...
How to create a new Trainee Requirement
Creating a new trainee requirement Select “Induct”: Select “Requirements”: Select “Add Requirement”: You may now navigate through sections 1-7 relevant to your new requirement and “Save Workflow”:
How to create a new site
Creating a new site Go to “Settings”: Select the dropdown arrow under “Location” within the search filter and select “Add/Edit”: Navigate the Division and State this site will be under and add your new site:
How to complete an admin transfer
If an administrator no longer requires access to Rapid, or no longer works for your company, you can perform an Admin Transfer. An Admin Transfer will transfer all existing data from the old administrator to a replacement or new administrator. To ...
How to add general details fields for Personnel Types to collect information
Adding general details fields for Personnel Types to collect information Select “Settings” > “Personnel type”: Locate the Personnel Type and select the “Edit” Icon: You can add a new field by selecting “Add Form Field”: Enter the relevant details and ...
How to add a new trainee
Adding a new trainee / issuing an induction key Select "Induct" from the menu on the top of the page: Select “Add New Trainee” from the right side of the page: Select the trainee group, company name, and the site and proceed to “Create Trainees”: You ...
How to add a new Personnel Type or Trainee Type
Adding a new Personnel Type or Trainee Type Select “Settings” > “Personnel type”: Select “Add Personnel Type”: Enter the Personnel Type Name > Activate > and “Save”: You can then send an email to our support team at support@rapidglobal.com letting us ...
How to add a new client administrator
Based on your permissions, you will have the ability to add additional administrators into your client package. If you would like to add an administrator to your company's package, please refer to the instructions below. Adding administrators Select ...
How do I create a trainee form
Creating a Trainee Form Select "Induct" from the below options: Select the “Edit Forms” option: You can now “Edit” an existing form or select “Add New Form”: Once in the form builder, select “Add New Field” You can then choose a “Field type” and add ...
How do I change an administrator's permissions
Once client administrators are added into your package, you have the ability to customise the permissions they are assigned to ensure each admin has access to the relevant products/users. You will need to assign a role to each admin when they are ...
How can I change my name on my account
Updating your account information Log out of your Client Administrator package by clicking on your initial in the top-right hand of your screen and select ‘Sign out’ Navigate to the "My account" page by clicking on your initials: On the "My Account" ...
Adding a new admin role
Based on your permissions, you will have the ability to add roles to assign against your administrator users. These roles will assist managing the access your admins have within your package. You will allocate a set of permissions relevant to the ...
What does a pending status mean?
If a document, form, or course is in the "Pending" status, it indicates that the respective document, form, or course needs to be uploaded or completed.
What is Rapid Check?
RapidCheck is a feature within Rapid Contractor Management, that uses a combination of AI and manual verification to review insurance documents submitted by contractors. RapidCheck verifies that the information in the document matches the submitter’s ...
Can I send an email through Rapid to all contractors that we have in the system?
Sending an email to all contractors or inductees Select “Settings” and underneath that, “Notification”: In the top right-hand corner select “Create New Notification”: Type out the “Notification Title / Subject” and “Message” and any attachments if ...
Do I need to pay for Rapid GO?
Yes, Rapid GO is a paid subscription that allows users to sign in by scanning a QR code on their phones. If you would like more information about the costs associated with Rapid GO, please submit a ticket to support@rapidglobal.com, and a client ...
Rapid Auditor: Rapid audit software
Internal audit software to automate your audit management processes. Rapid’s audit software is a system to automate audit management. It allows you to register tasks, automate reminders and complete workplace audits and inspections from any device. ...
Partners & Integrations
Extend, customise and build your workplace technology stack. Integrate your workforce management systems with the tools you have now and the new tools you’ll acquire in future with Rapid’s integration partners. We have developed feature-rich ...
Rapid Aware: AI workplace safety solution
Boost workplace safety with AI. Leverage AI-powered computer vision to streamline site access, enforce site-wide compliance, and reduce hazards and incidents. One modular solution: Rapid’s AI-powered health and safety software can be intelligently ...
Rapid Permit to Work: Work permit software
Meet safety compliance obligations with Rapid Permit To Work. Rapid’s Permit To Work system is an online work authorisation and permit to work compliance software solution. What if your workers could request work permits online and your team could ...
Rapid One: All-in-one WHS software
Access all Rapid products for an end-to-end safety solution that includes advanced AI features, along with all the tools and integrations you need to manage safety more efficiently, for one simple subscription. All the products you need to manage ...
Rapid Risk: Risk management system
An easy to use risk and compliance software solution. The Rapid risk management system is a central location to report, store and follow up on all your company’s risks and compliance. How would it help your company if you could report, store and ...
Rapid Incident Reporting: Incident management solution
Safety incident management and reporting system. Simplify the way you report and manage safety incidents with Rapid’s incident reporting software. One modular solution: A fully integrated, incident reporting solution that can be intelligently adapted ...
Rapid Access & Rapid GO: Visitor management system
Enhance site safety with our streamlined contractor and visitor sign-in management systems. Rapid’s visitor management systems allow you to track attendance at one or more sites in real time and guard against unauthorised entry. One modular solution: ...
Rapid Induct: Online induction software
Cloud-based employee onboarding tool and compliance training software. Streamline your safety induction, employee onboarding and compliance training processes with a single cloud-based software solution. One modular solution: A fully integrated ...
Rapid Contractor: Contractor management software
Transform and streamline your contractor management system. End-to-end contractor management software solution with real-time dashboards and features to help you ensure workforce compliance 24/7. One modular solution: A fully integrated contractor ...
What are the standard Rapid Admin Roles?
Rapid provides a variety of standard Admin Roles to help in assigning appropriate permissions to administrators. The following details the three available roles, but it's important to mention that you also have the flexibility to create your own ...
How to rename a division, state & site
Based on changes within your business, you may wish to update the name of a division, state or site within your location structure. The below instructions will show you how to update the name of existing locations within your structure. ...
Do you have any outages or software issues?
To view the status of our products to investigate software issues or outages, please visit Rapid Global Status (statuspage.io)
Understanding each form field within Form-Builder
Background When creating custom forms or permit templates using the Form Builder, each form field serves a specific function. This article provides an explanation of each form field within the Form Builder. Overview of form fields and their functions ...
Why is the "verify" option not available against a document?
To ensure successful document verification & the “verify” button is available, the following criteria must be met: The document's "Expiry Date" should be set to a future date. If a past date is indicated, the document will be deemed expired and ...
What frequency should I generate a report for?
Reports can be generated as a once-off, Daily, Weekly, or Monthly for your convenience.
How to edit / change email templates
Editing email templates Select the “Settings” tab > and then select “Email Settings”: Search for the email template you would like to update > Update the relevant content and “Save” changes:
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