General articles
User Guides
Rapid Global Support While we no longer have updated user guides, we do have various means of support available for all users. This includes our new Copilot chatbot and HelpHub, which will serve as a way for users to receive additional support. ...
How to send a toolbox talk
Sending a Toolbox Talk Select “Settings” and underneath that, “Notification”: In the top right-hand corner select “Create New Notification”: Type out the “Notification Title / Subject” and “Message” and any attachments if required: Direct this to ...
How to use the notification feature
Adding a notification for contractors/inductees Select “Settings” and underneath that, “Notification”: In the top right-hand corner select “Create New Notification”: Type out the “Notification Title / Subject” and “Message” and any attachments if ...
How to verify a mobile number or email address
Getting signed in Visit the MyRapid login page to log in to your account. Enter the email address or mobile linked to your MyRapid account and select "Login". Enter the password previously created. Should you have forgotten this, select "Forgot/reset ...
How to upload documents in Workforce Management
Please follow the relevant instructions below based on the document you are attempting to upload on behalf of a contracting company/trainee. Uploading contracting company documents Select "Contractor" from the below options: Open PpI9Ej3Weh.png Use ...
How to upload a new file in File Manager
File manager is a document storage space accessible via your Rapid package. In File Manager, you may upload documents and guides for your employees, contractors and trainees. Once the file(s) has been uploaded, you can configure it to display as a ...
How to view generated reports
Viewing generated reports Select the “Reports” tab: Open 4pybPiSsml.png Under “Generated Reports” you can view any previous reports you have generated for this client on your account: Open 4XoT2AgcrX.png
How to verify a document
Trainee Documents Select "Induct" from the below options: Open ExbzNbcoNu.png Locate the trainee by searching their name in the "Trainee Details" section: Open gk6fkLRIge.png Under "Documents", select the name of the document you wish to verify: Open ...
User Terms
These terms of use (Terms) relate to the use of our Services and Software (Services and Software) by the User only. The terms and conditions that apply to the website can be found here (Website Terms) and trading terms between Rapid and its Customers ...
Information Security Policy
Rapid Global is highly reliant on maintaining robust, reliable, and secure information and information processing facilities to deliver customer services. Our core security policy is to ensure the confidentiality, integrity and availability of the ...
Terms and Conditions
Certain legislation in Australia may provide consumer guarantees or impose obligations on Rapid Global which cannot be excluded, restricted or modified. These terms and conditions are subject to such legislation, including without limitation the ...
PRIVACY, SECURITY & CREDIT REPORTING POLICY
INTRODUCTION 1.1 Rapid Global Pty Ltd ACN 161 913 882 (we, us or our) is subject to the Australian Privacy Principles (the APPs). The APPs apply to the collection and use of Personal Information as set out in the Privacy Act 1988 (Cth) (the Act) (as ...
How do I make a new document
Company Documents If you would like a new document for contractors to be created, please email our support team at support@rapidglobal.com and provide the below information: Document Name: Document Description (optional): Suspend company when the ...
How to reset your MyRapid password
To reset your MyRapid password in order to access your account, you may follow the steps below: Visit the MyRapid login page to login to your account. Select "Forgot/reset password": Enter the email address or mobile linked to your MyRapid account ...
How to replace an existing file in File Manager
Replacing an existing file Under “Settings”, locate “File Manager”. Locate the file you would like to update and click “Edit”: Delete the current file by selecting the “X” to the right of the uploaded file: You may now click “Select Files” to upload ...
How to manually download a report in Workforce Management
Once you have generated a report, you will be email notified when it is ready to view. If you would like to manually download and/or view a report, please refer to the instructions below. Downloading a generated report Select the “Reports” tab > then ...
How to get more storage in File Manager
In Rapid Induct, free standard system storage is capped at 1 GB for the following areas: Rapid Induct - File Manager Rapid Auditor Increases to the storage capacity can be requested by emailing our friendly support team at support@rapidglobal.com ...
How to delete contracting company documents
Deleting company documents Select "Contractor" from the below options: Search for the contracting company you wish to update the location for using the “Search” field and click into their profile: Once their profile is open, select the “Documents” ...
How to delete a site
Go to “Settings”: Select the dropdown arrow under “Location” within the search filter and select “Add/Edit”: Navigate the site you would like deleted and select the bin icon: You will be asked to enter a replacement site where all trainees and ...
How to deactivate a client administrator
You have the ability to deactivate an administrator user who no longer requires access to your package. This will generally be applicable if someone has left your business and you need to remove their access. Deactivating an administrator Select ...
How to create a new Trainee Requirement
Creating a new trainee requirement Select “Induct”: Select “Requirements”: Select “Add Requirement”: You may now navigate through sections 1-7 relevant to your new requirement and “Save Workflow”:
How to create a new site
Creating a new site Go to “Settings”: Select the dropdown arrow under “Location” within the search filter and select “Add/Edit”: Navigate the Division and State this site will be under and add your new site:
How to complete an admin transfer
If an administrator no longer requires access to Rapid, or no longer works for your company, you can perform an Admin Transfer. An Admin Transfer will transfer all existing data from the old administrator to a replacement or new administrator. To ...
How to add general details fields for Personnel Types to collect information
Adding general details fields for Personnel Types to collect information Select “Settings” > “Personnel type”: Locate the Personnel Type and select the “Edit” Icon: You can add a new field by selecting “Add Form Field”: Enter the relevant details and ...
How to add a new trainee
Adding a new trainee / issuing an induction key Select "Induct" from the menu on the top of the page: Select “Add New Trainee” from the right side of the page: Select the trainee group, company name, and the site and proceed to “Create Trainees”: You ...
How to add a new Personnel Type or Trainee Type
Adding a new Personnel Type or Trainee Type Select “Settings” > “Personnel type”: Select “Add Personnel Type”: Enter the Personnel Type Name > Activate > and “Save”: You can then send an email to our support team at support@rapidglobal.com letting us ...
How to add a new client administrator
Based on your permissions, you will have the ability to add additional administrators into your client package. If you would like to add an administrator to your company's package, please refer to the instructions below. Adding administrators Select ...
How do I create a trainee form
Creating a Trainee Form Select "Induct" from the below options: Select the “Edit Forms” option: You can now “Edit” an existing form or select “Add New Form”: Once in the form builder, select “Add New Field” You can then choose a “Field type” and add ...
How do I change an administrator's permissions
Once client administrators are added into your package, you have the ability to customise the permissions they are assigned to ensure each admin has access to the relevant products/users. You will need to assign a role to each admin when they are ...
How can I change my name on my account
Updating your account information Log out of your Client Administrator package by clicking on your initial in the top-right hand of your screen and select ‘Sign out’ Navigate to the "My account" page by clicking on your initials: On the "My Account" ...
Adding a new admin role
Based on your permissions, you will have the ability to add roles to assign against your administrator users. These roles will assist managing the access your admins have within your package. You will allocate a set of permissions relevant to the ...
What does a pending status mean?
If a document, form, or course is in the "Pending" status, it indicates that the respective document, form, or course needs to be uploaded or completed.
What is Rapid Check?
RapidCheck is a feature within Rapid Contractor Management, that uses a combination of AI and manual verification to review insurance documents submitted by contractors. RapidCheck verifies that the information in the document matches the submitter’s ...
Can I send an email through Rapid to all contractors that we have in the system?
Sending an email to all contractors or inductees Select “Settings” and underneath that, “Notification”: In the top right-hand corner select “Create New Notification”: Type out the “Notification Title / Subject” and “Message” and any attachments if ...
Do I need to pay for Rapid GO?
Yes, Rapid GO is a paid subscription that allows users to sign in by scanning a QR code on their phones. If you would like more information about the costs associated with Rapid GO, please submit a ticket to support@rapidglobal.com, and a client ...
Rapid Auditor: Rapid audit software
Internal audit software to automate your audit management processes. Rapid’s audit software is a system to automate audit management. It allows you to register tasks, automate reminders and complete workplace audits and inspections from any device. ...
Partners & Integrations
Extend, customise and build your workplace technology stack. Integrate your workforce management systems with the tools you have now and the new tools you’ll acquire in future with Rapid’s integration partners. We have developed feature-rich ...
Rapid Aware: AI workplace safety solution
Boost workplace safety with AI. Leverage AI-powered computer vision to streamline site access, enforce site-wide compliance, and reduce hazards and incidents. One modular solution: Rapid’s AI-powered health and safety software can be intelligently ...
Rapid Permit to Work: Work permit software
Meet safety compliance obligations with Rapid Permit To Work. Rapid’s Permit To Work system is an online work authorisation and permit to work compliance software solution. What if your workers could request work permits online and your team could ...
Rapid One: All-in-one WHS software
Access all Rapid products for an end-to-end safety solution that includes advanced AI features, along with all the tools and integrations you need to manage safety more efficiently, for one simple subscription. All the products you need to manage ...
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