Common Doorkeeper Problems
📴 Top 5 Reasons for Offline Doorkeeper
There are a few common reasons for Doorkeeper to be offline. If you see an offline Doorkeeper in the Devices section of the Aware web app ?️, this document can help you diagnose the reason. ? A good place to start is to update the Doorkeeper app to ...
🌐 Internet Issues
Doorkeeper requires an Internet connection to operate. If the connection is patchy or drops out, Doorkeeper will blackout and display a "No Connection" error message. No check-in activity through Doorkeeper can occur while in this state. Temporary ...
♾️ Move or replace your Doorkeeper iPad
As you make progress with your Nirovision deployment, you may need to: Swap your iPad for a newer model or replace an iPad that has stopped working. Move your iPad from one location to another. Doorkeepers are paired against accounts in order to post ...
Thermometer Errors
The common errors that are displayed on the thermometer screen are shown in the table below: Contact our support team if H°C and L°C persist, event after asking the individual to retake their temperature.
Thermometer Power Issues
The infrared thermometer we support requires power to operate. Power can come from two sources: Using the cable included with the thermometer, connected to a power source. Using a 18650 lithium battery (2000mAh) to power it. We recommend using the ...
Thermometer disconnected
Thermometers disconnect from Doorkeeper due to: loss of power - especially if there is no backup battery included. It's always worth double-checking that the cable is not broken or obstructed, and the power plug works. backup battery drainage. ...
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How to create your MyRapid account
The instructions below outline how new Rapid users may create their MyRapid account. Before you start To create a new MyRapid account, you must be issued with an Induction Key. This is an alphanumeric sequence beginning with 'PE' and serves as your ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
📃 How to upload trainee documents
??? If you would like to upload a document on behalf of a trainee, please refer to the instructions below. Step 1: Log in to your MyRapid account using this link: https://my.rapidglobal.com/account/logon Enter the email address or mobile linked ...