Common Doorkeeper Problems
📴 Top 5 Reasons for Offline Doorkeeper
There are a few common reasons for Doorkeeper to be offline. If you see an offline Doorkeeper in the Devices section of the Aware web app ?️, this document can help you diagnose the reason. ? A good place to start is to update the Doorkeeper app to ...
🌐 Internet Issues
Doorkeeper requires an Internet connection to operate. If the connection is patchy or drops out, Doorkeeper will blackout and display a "No Connection" error message. No check-in activity through Doorkeeper can occur while in this state. Temporary ...
♾️ Move or replace your Doorkeeper iPad
As you make progress with your Nirovision deployment, you may need to: Swap your iPad for a newer model or replace an iPad that has stopped working. Move your iPad from one location to another. Doorkeepers are paired against accounts in order to post ...
Thermometer Errors
The common errors that are displayed on the thermometer screen are shown in the table below: Contact our support team if H°C and L°C persist, event after asking the individual to retake their temperature.
Thermometer Power Issues
The infrared thermometer we support requires power to operate. Power can come from two sources: Using the cable included with the thermometer, connected to a power source. Using a 18650 lithium battery (2000mAh) to power it. We recommend using the ...
Thermometer disconnected
Thermometers disconnect from Doorkeeper due to: loss of power - especially if there is no backup battery included. It's always worth double-checking that the cable is not broken or obstructed, and the power plug works. backup battery drainage. ...