Logging in
How to set up Multi Factor Authenticator (MFA)
Getting signed in Visit the MyRapid login page to log in to your account. Enter the email address or mobile linked to your MyRapid account and select "Login". Enter the password previously created. Should you have forgotten this, select "Forgot/reset ...
Why is my induction key saying invalid?
If you have entered your induction key but you are experiencing an error, it may be due to the below reasons: Induction key needs to be entered in all capital letters Ensure there are no spaces or full stops Your induction key may have been ...
Why can't I click on 'Create an Account'?
This may be due to the fact the password you have entered has not been accepted, please ensure you have included the password requirements below: At least 10 Characters One uppercase letter One lowercase letter One number One special characters
Requesting induction key de-linked if user has access to their registered MyRapid email address
There are occasions when an induction key has been linked to an incorrect MyRapid account or is required to be linked elsewhere. An induction key may need to be linked to another account in order to merge profiles, ensuring a user has one MyRapid ...
Requesting induction key de-linked if user does not have access to their registered MyRapid email address
There are occasions when an induction key has been linked to an incorrect MyRapid account or is required to be linked elsewhere. An induction key may need to be linked to another account in order to merge profiles, ensuring a user has one MyRapid ...
My induction key is not working
Troubleshooting If you’re on the screen saying ‘Enter your MyRapid Password’, then please make sure you are entering your personal password (i.e. the one you created) rather than your Induction Key. The Induction Key is added under the ...
My induction key isn't being sent to my phone number
Induction Keys are sent via email, not to mobile numbers. If you haven't received your Induction Key, you should contact the administrator for the company you are working for or the person who asked you to complete works at the client company site. ...
My induction key is missing
If you are unable to locate your induction key or are encountering an error when trying to add it to your account, it could be due to the deactivation of your induction key by your contracting company administrator or the client company. We recommend ...
I have put the incorrect name when creating my account
Should you have access to your MyRapid account, you will be able to update the first name, last name, email address and mobile number on your MyRapid account. Getting signed in Visit the MyRapid login page to log in to your account. Enter the email ...
I don't know what to sign in as
Below are the different user types available for logging in. The area of the system you need access to and the tasks you intend to complete will guide your choice of login option: Admin can oversee contractors, staff and visitors: Issue inductions, ...
I am not receiving my verification code
If your verification code is not being received, please try the following solutions: Ensure you are correctly entering your email address or mobile number (any typo will mean you don’t get the code) Check your junk or spam account within your email ...
How to verify a mobile number or email address
Getting signed in Visit the MyRapid login page to log in to your account. Enter the email address or mobile linked to your MyRapid account and select "Login". Enter the password previously created. Should you have forgotten this, select "Forgot/reset ...
How to update your MyRapid account information
Should you have access to your MyRapid account, you will be able to update the first name, last name, email address and mobile number on your MyRapid account. Getting signed in Visit the MyRapid login page to log in to your account. Enter the email ...
How to reuse a company-owned mobile number in MyRapid
If a mobile number is company-owned but is no longer used by the current account holder, we can remove this mobile number from the existing account. Usually this is required if another staff member who now uses the mobile number wishes to add it to ...
How to reset your MyRapid password
To reset your MyRapid password in order to access your account, you may follow the steps below: Visit the MyRapid login page to login to your account. Select "Forgot/reset password": Enter the email address or mobile linked to your MyRapid account ...
How to create your MyRapid account
The instructions below outline how new Rapid users may create their MyRapid account. Before you start To create a new MyRapid account, you must be issued with an Induction Key. This is an alphanumeric sequence beginning with 'PE' and serves as your ...
How to add an induction key to an existing MyRapid account as a trainee
To add an induction key to an existing MyRapid account as a trainee / worker, please see the instructions below. Before you start Ensure you have your Induction Key ready. This is an alphanumeric sequence beginning with 'PE' and serves as your unique ...
How to access your linked induction key
Once you have linked your Induction Key to your MyRapid account, you access it by following the steps below. You may update your personal details, complete outstanding courses, and upload required documents and forms by viewing your linked Induction ...
Enter induction key in capital letters error
If you have entered your induction key but you are experiencing an error, it may be due to the below reasons: Induction key needs to be entered in all capital letters Ensure there are no spaces or full stops Your induction key may have been ...
How do I sign up?
The instructions below outline how new Rapid users may create their MyRapid account. Before you start To create a new MyRapid account, you must be issued with an Induction Key. This is an alphanumeric sequence beginning with 'PE' and serves as your ...
Can I merge my accounts?
Contents of your account can be transferred over to your preferred account, please see the below information on how to transfer over any of your access on your account: Trainee/Worker To have induction keys transferred, please email our support ...
What is my Induction Key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
How do I receive an induction key?
If you’ve been asked to complete an induction but haven’t yet received an Induction Key via email, then you’ll need to be issued an induction key by the administrator for the company you are working for. If you’re unsure who to contact, then speak to ...
How can I delete my account?
While deleting your MyRapid account is not a function you will have within your account settings, you will be able to reach out to our Support Team to assist you with deleting your account. What we will need from you In order for our team to delete ...
Why am I being asked for an induction key?
The system will prompt for an induction key during the login process if the email address or mobile number is not recognised. For inductees, this page gives you the opportunity to enter the Induction Key (an alphanumeric code beginning with 'PE') you ...
What are my login details?
Existing Users If you are an existing user, please enter your registered login detail (email address or mobile number). If your account is registered, you will be prompted to enter your password. Please proceed to enter the password previously ...
De-linking induction key from a single contact mobile account (no email address)
There are occasions when an induction key has been linked to an incorrect MyRapid account or is required to be linked elsewhere. An induction key may need to be linked to another account in order to merge profiles, ensuring a user has one MyRapid ...