Contractor Articles
Update my documents
Trainee and contractor administrators may need to upload documents to ensure compliance. Below are the processes for uploading documents, depending on whether you are a trainee/worker or a contractor administrator. How to upload documents as a ...
How to view my inductee records
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Getting signed in Visit the ...
How to update your Workcover Registration Certificate
If your company has renewed its Workcover Registration Certificate (also known as Workers Compensation), you can upload the updated document on your Contractor Management Portal which sends the document directly to your client company. Getting signed ...
How to update your Public Liability Insurance
If your company has renewed its Public Liability Insurance, you can upload the updated document on your Contractor Management Portal which sends the document directly to your client company. Getting signed in Visit the MyRapid login page to login to ...
How to update your contracting company administrator
Each contracting company requires a designated main administrator. This administrator receives correspondence regarding documents, trainee statuses and compliance requirements, and they serve as the main contact for the company. However, if you have ...
How to update your company documents requiring action
If you have document actions outstanding on your client portal(s), please follow the instructions below to update. Getting signed in Visit the MyRapid login page to login to your account. Enter the email address or mobile linked to your MyRapid ...
How to add an induction key to an existing MyRapid account as a contracting company administrator
If you are your contracting company administrator and have issued yourself an induction key, you may not yet see the ‘Trainee/Worker' option on your MyRapid account. Once you successfully add your induction key to your account, you will then have the ...
How do I upload my documents
Trainee and contractor administrators may need to upload documents to ensure compliance. Below are the processes for uploading documents, depending on whether you are a trainee/worker or a contractor administrator. How to upload documents as a ...
How can I resubmit my rejected documents
Getting Signed in Visit the MyRapid login page to login to your account. Enter the email address or mobile linked to your MyRapid account and select "Login". Enter the password previously created. Should you have forgotten this, select "Forgot/reset ...
Error uploading documents
If you're having trouble uploading a document, there are several troubleshooting steps you can attempt below: Try refreshing your browser Try using Google Chrome or Mozilla Firefox Ensure your document is in an accepted format and the file size is ...
Company registration link no longer works
If you have received a link with a request to register your company but the registration link no longer works, this may indicate: The registration is already linked to your MyRapid account, please proceed to log in using the email address the link ...
Where is my induction? / My Client is missing / Where is my customer?
If you are unable to locate your induction key, it could be due to the below reasons: The deactivation of your induction key by your contracting company administrator or the client company. You may need to add your induction key to your account by ...
Where are my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Getting signed in Visit the ...
How do I register my company?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. What's first? Your Client company will send you a request to register your company, this will come via email and will ...
How to update your safety documents / SWMS / WHS plans
Getting signed in Visit the MyRapid login page to login to your account. Enter the email address or mobile linked to your MyRapid account and select "Login". Enter the password previously created. Should you have forgotten this, select "Forgot/reset ...
I have registered my company. What next?
You have completed the registration process for a Rapid Global client and are wondering what happens next. If your registration involved uploading documents and/or answering a questionnaire, the client will be required to review and verify this ...
B2B Subscription ($29.99 per month)
You may have purchased the Rapid B2B Premium subscription which incurs a monthly fee of $29.99. When you subscribe to the Rapid B2B premium plan, you gain access to a host of powerful tools and benefits designed to elevate your contracting business: ...
How to request a change of company name and/or ABN
If your company has undergone a name and/or ABN change, we can update this information in the system. Please email our support team with the information below at support@rapidglobal.com Please note: A manager or director of your company must supply ...
How do I contact my site administrator?
In some cases, you may be referred to contact your site administrator as they will be able to best assist with your enquiry/questions. We recommend reaching out to the person from the client company who has requested you to complete work to assist in ...
Why was my document rejected?
If a document is rejected by your client company, an automated email will be sent to you help understand the reasons for the rejection. We recommend reviewing the rejection reason provided in the email and making any necessary adjustments. Following ...
I am already registered with my Client Company, why have I received another request to register?
If you have already registered we recommend contacting your client company site admin as this could be a duplicate, or in some instances, details for your company may have been updated by the client company which will put you back into the ...
Why did I receive a registration request?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. This registration generally entails a questionnaire, company documents to be uploaded, and other information relevant to ...