B2B & Contractor Portal
How do I add employees
Any of your company’s workers attending the client company’s site must undergo an induction process. As the contracting company administrator, you will be able to issue a new unique induction key to each of your workers. Issuing induction keys Select ...
How can I resubmit my rejected documents
Resubmitting rejected documents Sign in to "Contracting company administrator / B2B": Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. ...
Error uploading documents
If you're having trouble uploading a document, there are several troubleshooting steps you can attempt below: Try refreshing your browser Try using Google Chrome or Mozilla Firefox Ensure your document is in an accepted format and the file size is ...
Company registration link no longer works
If you have received a link with a request to register your company but the registration link no longer works, this may indicate: The registration is already linked to your MyRapid account, please proceed to log in using the email address the link ...
An inductee who is compliant on the system has had trouble signing in on site
If an inductee is compliant with the client company you will be attending site for but they are still being denied access from the site, please consider the below: Are they entering the correct first name and last name when signing into site? Are ...
How do I do my courses?
If you have recently created your induction key for your relevant client company, you can add it to your account by following the below steps: Select "Add an induction key" on the below page and follow the prompts to link the key: You will be ...
What does a pending status mean?
If a document, form, or course is in the "Pending" status, it indicates that the respective document, form, or course needs to be uploaded or completed.
I am a Sole Trader but am being asked for WorkCover / Workers Compensation
Generally, Sole Traders are required to upload Personal Injury insurance as opposed to WorkCover. If the system is still asking you for WorkCover even though you are a Sole Trader, this suggests that your registration details may need to be updated ...
How to change/edit an inductee's name
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...
Do I need to issue myself an induction key?
Any of your company’s workers attending the client company’s site must undergo an induction process, This includes the contracting company administrator. Issuing induction keys Select the relevant client company under "My Client Portals": Please ...
Why does my document say it's pending?
If you have a document in the status of “Pending” this means the document requires to be uploaded. Select "Update" against the pending document that you would like to update: Fill in the fields as required and select "Save" to submit the document: ✅ ...
Can a worker who is already in the system for my client company be brought under my company?
If your inductee has an induction key for the client company through a different contracting company, we recommend reaching out directly to the client company to have the inductee's company updated.
Can I merge my accounts?
Client Portals can be transferred over to your preferred account, please see the below information on how to transfer over each of your clients on your account: Contractor Administrator Select the relevant client company under "My Client Portals": ...
How do I complete my induction?
If you have recently created your induction key for your relevant client company, you can add it to your account by following the below steps: Select "Add an induction key" on the below page and follow the prompts to link the key: You will be ...
We have a new employee, what should I do now?
You will be able to issue induction keys to employees needing to attend a client company site. Issuing induction keys Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged ...
How can I remove a state from our company profile?
If your company is registered to a client company under a state you no longer service, please reach out to your client company to adjust your information and remove any irrelevant documents.
What's an induction key?
An Induction Key is an alphanumeric code beginning with “PE” used as a unique code for workers to complete their courses, upload documents, or complete forms. Induction Keys are usually sent via email. Once the key and surname are entered, you may ...
How can I change/edit a trainee's email address?
If an inductee has added their induction key to their MyRapid account, you will no longer be able to update the personal details on their Trainee Details page and the trainee will need to update their personal information within their own MyRapid ...
What is an induction credit?
Some Rapid Global Clients require you to purchase credits before issuing Induction Keys to new workers or to re-induct existing workers. 1 induction credit will allow you to issue 1 induction key The cost per credit will vary depending on the client ...
Why do I keep receiving notifications even after I have updated my document?
If you have recently made updates to a document but are still receiving email notifications, it could suggest that there are pending documents associated with other clients you are linked to. To guarantee that all your documentation is current, we ...
How can I see my workers?
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
Where is my customer?
If you cannot see your relevant client company listed under ‘My Client Portals’ within Rapid B2B, you may have logged in with the wrong email address/mobile number, otherwise, the Client portal may be linked to a different MyRapid account. Try to log ...
How can I delete my account?
While deleting your MyRapid account is not a function you will have within your account settings, you will be able to reach out to our Support Team to assist you with deleting your account. What we will need from you In order for our team to delete ...
How do I add a client?
In order for a new client/customer to be added to your account, they will need to send you a request to register your company. This request will come via email and will contain a link for you to follow which will take you to your company ...
How can a document get verified?
The client will be required to review and verify any documents uploaded before you can issue induction keys to your workers. Most verifiers require up to 2 business days to complete this review and you will be notified by email when your company has ...
How to update/upload your documents
Your company might need to upload revised documents to meet compliance standards. The following steps detail the process of uploading your updated company-level documents on the Contractor Portal. Uploading/updating your documents Select the relevant ...
How do I contact my site administrator?
Please reach out to the person from the client company who has requested you to complete work to assist in finding your site administrator.
How to request a change of company name and/or ABN
If your company has undergone a name and/or ABN change, we can update this information in the system. Please email our support team with the information below at support@rapidglobal.com Please note: A manager or director of your company must supply ...
Why was my document rejected?
If a document is rejected by your client company, an automated email will be sent to you detailing the reasons for the rejection. We recommend reviewing the rejection reason provided in the email and making any necessary adjustments. Following the ...
B2B Subscription ($29.99 per month)
You may have purchased the Rapid B2B Premium subscription which incurs a monthly fee of $29.99. When you subscribe to the Rapid B2B premium plan, you gain access to a host of powerful tools and benefits designed to elevate your contracting business: ...
I am already registered with my Client Company, why have I received another request to register?
If you have already registered we recommend contacting your client company site admin as this could be a duplicate, or in some instances, details for your company may have been updated by the client company which will put you back into the ...
Why did I receive a registration email?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. This registration generally entails a questionnaire, company documents to be uploaded, and other information relevant to ...
Can I upload documents on behalf of trainees / workers?
Trainees have the ability to upload documents within their trainee portal, however, some of Rapid’s customers allow contracting company administrators to upload trainee / worker documents on their behalf. If you wish to upload documents on a worker’s ...
How to update your safety documents / SWMS / WHS plans
Updating your safety documents / SWMS / WHS plans Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to log in with the ...
How do I register my company?
If you are undertaking work with a Rapid Global client, they may request that you register your contracting company with them. What's first? Your Client company will send you a request to register your company, this will come via email and will ...
How to deactivate a trainee / worker across all client portals
Rapid B2B stores central records of the compliance statuses of your workers through the 'My Workers' page. If you have a worker leave your company, you may wish to deactivate them across your various clients. In cases such as this, subscribers of ...
What are credits in Rapid B2B?
Credits can be purchased standalone and/or are included in your monthly Rapid B2B subscription. With a subscription, users are provided 30 credits each month to use within the Rapid B2B product suite (on selected features) or to put towards their ...
Why can't I see my Client under my Client portals?
If you cannot see your relevant client company listed under ‘My Client Portals’ within Rapid B2B, you may have logged in with the wrong email address/mobile number, otherwise, the Client portal may be linked to a different MyRapid account. Try to log ...
How to re-induct a trainee / worker
If you have an expired trainee / worker, you may re-induct them by following the below instructions. Re-inducting trainees / workers Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you ...
How to email login information to trainees / workers
You can use your contractor portal to email your trainee(s) their login information so that they may complete their pending induction. Please note that this information is automatically sent to your trainees after their Induction Key is issued. ...
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