B2B & Contractor Portal
Why is my induction key saying invalid
If you have entered your induction key but you are experiencing an error, it may be due to the below reasons: Induction key needs to be entered in all capital letters Ensure there are no spaces or full stops Your induction key may have been ...
We no longer attend site for a client company
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. Requesting self-deactivation Once logged into B2B, select “Additional ...
Rapid B2B overview and premium features
Rapid B2B is your centralised Rapid compliance and business management hub. It is designed to help you manage: Compliance with your Rapid Clients Rapid B2B centralises your client actions including, but not limited to: Company document status Worker ...
My Induction key is not working
If you’re getting an error message saying, “This Induction Key is already linked to an existing MyRapid account. Please proceed to login using ***” when you click on ‘Add Induction Key’, this means you have an existing MyRapid account made using some ...
Issues with the payment
As a first course of action, please attempt to refresh your internet browser. Should the issue persist, please refer to the alternate methods of troubleshooting below. Ensure there are valid funds in your bank account and the correct card details are ...
I have uploaded my document and it still won't allow me to issue induction keys
Once the document has been uploaded, it will enter the verification stage and await the approval of an administrator. Most verifiers require up to 2 business days to complete this review. If you need to be approved sooner as your workers are due to ...
How to withdraw your company self-deactivation requests in B2B
You have the option to request the deactivation of your company from your client company’s records. If you have submitted this request in error or wish to withdraw it, please adhere to the steps outlined below. Withdrawing your pending ...
How to view your induction credit purchase history
To view your induction credit purchase history, please see the instructions below. Viewing your induction credit purchase history Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may ...
How to view your company self-deactivation requests in B2B
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. Once you have sent this request, it will be pending for the client company to approve. To view the pending requests you ...
How to view my Inductee Records
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
How to update your Workcover Registration Certificate
If your company has renewed its Workcover Registration Certificate (also known as Workers Compensation), you can upload the updated document on your Contractor Management Portal which sends the document directly to your client company. Updating your ...
How to update your Public Liability Insurance
If your company has renewed its Public Liability Insurance, you can upload the updated document on your Contractor Management Portal which sends the document directly to your client company. Updating your Public Liability Insurance Select the ...
How to update your documents requiring action
If you have document actions outstanding on your client portal(s), please follow the instructions below to update. Updating your documents requiring action Select the relevant client company under "My Client Portals": Please note: If you cannot see ...
How to update your contracting company administrator
Each contracting company requires a designated main administrator. This administrator receives correspondence regarding documents, trainee statuses and compliance requirements, and they serve as the main contact for the company. However, if you have ...
How to update your business address with your client company
If your company's business details have changed, such as your business address, you may update it within your Contractor Management Portal. Re-inducting trainees / workers Select the relevant client company under "My Client Portals": Please note: If ...
How to secure jobs in Rapid B2B
To view and secure jobs in B2B, please refer to the tips below. It’s also recommended that you subscribe to Rapid B2B so that you get early access to jobs. Subscribers receive 48 hours early access to jobs posted in Rapid B2B before the job is ...
How to request self-deactivation for your company registrations in B2B
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. Requesting self-deactivation Once logged into B2B, select “Additional ...
How to purchase induction credits
Purchasing induction credits Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to log in with the alternate email/mobile you ...
How to purchase a Rapid B2B subscription
Rapid B2B is your centralised Rapid compliance and business management hub. It is designed to help you manage: Compliance with your Rapid clients Your own business compliance Business to business connections and job posting To purchase a ...
How to post a job in B2B
The Job Posting feature allows Rapid B2B users to both post and respond to job ads posted by other users.\ The system is designed to allow businesses to connect and engage with each other, whilst having the certainty that both parties are working ...
How to issue induction keys
Any of your company’s workers attending the client company’s site must undergo an induction process. As the contracting company administrator, you will be able to issue a new unique induction key to each of your workers. Issuing induction keys Select ...
How to generate a trainee report
Generating a Trainee Report Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to log in with the alternate email/mobile you ...
How to enable or disable weekly reports in Rapid B2B
Rapid B2B has 3 main notifications that can be sent to users. Weekly Summary Report of activity New invitation to connect with a customer New job ad posted for review These notifications can be enabled / disabled from the Rapid B2B Accounts & ...
How to edit MyBusiness details in B2B
Updating details Select “Account and Subscription” in the top-right hand corner and navigate to “Edit business details” on this screen: Follow the prompts until all of your business details are updated.
How to download your trainee report
Through your contractor portal, there is an option to download a Trainee Report. The report indicates the various statuses of your workers, highlighting outstanding tasks and those who require re-induction. To download your report, please follow the ...
How to delete your uploaded document
Deleting a document Sign in to "Contracting company administrator / B2B": Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to ...
How to delete a company from my account
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. Requesting self-deactivation Once logged into B2B, select “Additional ...
How to deactivate a trainee
If a trainee is no longer employed by your contracting company, you have the option to deactivate them. This will remove the relevant Trainee Portal from their account. Deactivating trainees / workers Select the relevant client company under "My ...
How to deactivate an additional administrator
If an administrator no longer works for your company, you may wish to deactivate their access. To do so, please follow the instructions below. Deactivating additional administrators Select the relevant client company under "My Client Portals": Please ...
How to cancel your Rapid B2B subscription
Rapid B2B is your centralised Rapid compliance and business management hub. It is designed to help you manage: Compliance with your Rapid clients Your own business compliance Business to business connections and job postings While Rapid B2B provides ...
How to add a sub-contractor
How to manage subcontracting companies attending a client company site Select the relevant client company under "My Client Portals": Once logged into the portal, navigate to “Company” > “Sub-contractor Company” > “Add new Sub-contracting company”: ...
How to add an induction key as a contracting company administrator
Please see the instructions below if you are a contracting company administrator / B2B user needing to add an induction key to your existing MyRapid account. Adding your induction key You may only have the option of signing into B2B. If this is the ...
How to add an additional administrator
As a contracting company administrator, you can add other people as additional administrators to your portal(s). This will allow them to perform document uploads, manage trainees and update company details if needed. To add an additional ...
How to access my induction
Please see the instructions below if you are a contracting company administrator / B2B user needing to access your induction key to your existing MyRapid account. Adding your induction key Select "Add an induction key" on the below page and follow ...
How do I use unused induction keys
If you have an unused induction key, you will be able to resend it to your inductee at any time. Resending the induction key Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have ...
How do I reactivate a worker
Reactivating trainees / workers Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email address. You need to login with the alternate email address ...
How do I reactivate an inductee
Reactivating trainees / workers Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email address. You need to login with the alternate email address ...
How do I merge my B2B accounts
You will be able to update the account your client portals appear on, making it easy to streamline your registrations. Updating the administrator for your company Select the relevant client company under "My Client Portals": Once logged into the ...
How do I make someone an admin
As a contracting company administrator, you can add other people as additional administrators to your portal(s). This will allow them to perform document uploads, manage trainees and update company details if needed. To add an additional ...
How do I delete a user
While we don’t offer the option to delete workers, if a trainee is no longer employed by your contracting company, you have the option to deactivate them. This will remove the relevant Trainee Portal from their account. Deactivating trainees / ...
Next page