B2B & Contractor Portal
Need More Help?
If you need assistance or have questions about Compliance Agent, contact Rapid Support through your Rapid B2B portal
Getting Started with Compliance Agent
How to Activate Compliance Agent Log in to your Rapid B2B account Activate Compliance Agent Review your stored data and documents Use Compliance Agent during registration and compliance workflows Once activated, Compliance Agent will begin assisting ...
What Support Does Compliance Agent Provide?
Compliance Agent assists with compliance administration by: Organising compliance documents Automating repetitive data entry and uploads Monitoring document status and expiry dates Helping ensure your compliance remains valid for Rapid clients
Platform Compatibility
Does Compliance Agent Integrate with Other Platforms? No. Compliance Agent currently works exclusively within the Rapid B2B platform
Data Security and Privacy
Compliance Agent is designed with data protection and privacy in mind. All data is stored securely within your Rapid B2B account Compliance Agent only uses documents and information you have already uploaded Documents and data are not shared across ...
Pricing and Subscription
Compliance Agent is available as part of the Rapid B2B Premium Subsription: $45+GST per month $450+GST per year There are no hidden fees. Can I Stop Using Compliance Agent? Yes. Compliance Agent is optional and can be stopped at any time
How Much Time Can Compliance Agent Save?
Compliance Agent significantly reduces the time required to complete compliance tasks. Task Manual Process With Compliance Agent Contractor registration ~2 hours ~15 minutes Uploading documents ~30 minutes per task One-click upload Organising ...
How Compliance Agent Works
Compliance Agent supports common contractor compliance activities by using information you’ve already provided to existing Rapid Global customers in your Rapid B2B account. Pre-Filled Registration Forms Compliance Agent automatically completes ...
What Is Compliance Agent?
Overview Compliance Agent is an intelligent automation feature built into the Rapid B2B platform. It helps contractors and businesses complete mandatory compliance tasks faster and with fewer errors. Compliance Agent reduces administrative effort by ...
How to merge my accounts
Client Portals can be transferred over to your preferred account, please see the below information on how to transfer over each of your clients on your account: Contractor Administrator Select the relevant client company under "My Client Portals": ...
Why am I being charged $29.99 per month?
You may have purchased the Rapid B2B Premium subscription which incurs a monthly fee of $29.99. When you subscribe to the Rapid B2B premium plan, you gain access to a host of powerful tools and benefits designed to elevate your contracting business: ...
Why am I being charged $29.99 per month?
You may have purchased the Rapid B2B Premium subscription which incurs a monthly fee of $29.99. When you subscribe to the Rapid B2B premium plan, you gain access to a host of powerful tools and benefits designed to elevate your contracting business: ...
User Terms
These terms of use (Terms) relate to the use of our Services and Software (Services and Software) by the User only. The terms and conditions that apply to the website can be found here (Website Terms) and trading terms between Rapid and its Customers ...
Information Security Policy
Rapid Global is highly reliant on maintaining robust, reliable, and secure information and information processing facilities to deliver customer services. Our core security policy is to ensure the confidentiality, integrity and availability of the ...
Terms and Conditions
Certain legislation in Australia may provide consumer guarantees or impose obligations on Rapid Global which cannot be excluded, restricted or modified. These terms and conditions are subject to such legislation, including without limitation the ...
PRIVACY, SECURITY & CREDIT REPORTING POLICY
INTRODUCTION 1.1 Rapid Global Pty Ltd ACN 161 913 882 (we, us or our) is subject to the Australian Privacy Principles (the APPs). The APPs apply to the collection and use of Personal Information as set out in the Privacy Act 1988 (Cth) (the Act) (as ...
Why is my induction key saying invalid
If you have entered your induction key but you are experiencing an error, it may be due to the below reasons: Induction key needs to be entered in all capital letters Ensure there are no spaces or full stops Your induction key may have been ...
We no longer attend site for a client company
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. Requesting self-deactivation Once logged into B2B, select “Additional ...
Rapid B2B overview and premium features
Rapid B2B is your centralised Rapid compliance and business management hub. It is designed to help you manage: Compliance with your Rapid Clients Rapid B2B centralises your client actions including, but not limited to: Company document status Worker ...
My Induction key is not working
If you’re getting an error message saying, “This Induction Key is already linked to an existing MyRapid account. Please proceed to login using ***” when you click on ‘Add Induction Key’, this means you have an existing MyRapid account made using some ...
Issues with the payment
As a first course of action, please attempt to refresh your internet browser. Should the issue persist, please refer to the alternate methods of troubleshooting below. Ensure there are valid funds in your bank account and the correct card details are ...
I have uploaded my document and it still won't allow me to issue induction keys
Once the document has been uploaded, it will enter the verification stage and await the approval of an administrator. Most verifiers require up to 2 business days to complete this review. If you need to be approved sooner as your workers are due to ...
How to withdraw your company self-deactivation requests in B2B
You have the option to request the deactivation of your company from your client company’s records. If you have submitted this request in error or wish to withdraw it, please adhere to the steps outlined below. Withdrawing your pending ...
How to view your induction credit purchase history
To view your induction credit purchase history, please see the instructions below. Viewing your induction credit purchase history Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may ...
How to view your company self-deactivation requests in B2B
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. Once you have sent this request, it will be pending for the client company to approve. To view the pending requests you ...
How to view my Inductee Records
Viewing your Inductee Records is useful for monitoring your workers' induction status. This allows you to see whether they have finished the necessary courses, uploaded required documents, and view the expiration dates. Viewing your Inductee Records ...
How to update your Workcover Registration Certificate
If your company has renewed its Workcover Registration Certificate (also known as Workers Compensation), you can upload the updated document on your Contractor Management Portal which sends the document directly to your client company. Updating your ...
How to update your Public Liability Insurance
If your company has renewed its Public Liability Insurance, you can upload the updated document on your Contractor Management Portal which sends the document directly to your client company. Updating your Public Liability Insurance Select the ...
How to update your documents requiring action
If you have document actions outstanding on your client portal(s), please follow the instructions below to update. Updating your documents requiring action Select the relevant client company under "My Client Portals": Please note: If you cannot see ...
How to update your contracting company administrator
Each contracting company requires a designated main administrator. This administrator receives correspondence regarding documents, trainee statuses and compliance requirements, and they serve as the main contact for the company. However, if you have ...
How to update your business address with your client company
If your company's business details have changed, such as your business address, you may update it within your Contractor Management Portal. Re-inducting trainees / workers Select the relevant client company under "My Client Portals": Please note: If ...
How to secure jobs in Rapid B2B
To view and secure jobs in B2B, please refer to the tips below. It’s also recommended that you subscribe to Rapid B2B so that you get early access to jobs. Subscribers receive 48 hours early access to jobs posted in Rapid B2B before the job is ...
How to request self-deactivation for your company registrations in B2B
Should you no longer work with a particular client company, you may request the deactivation of your company from their records. To do so, please see the instructions below. Requesting self-deactivation Once logged into B2B, select “Additional ...
How to purchase induction credits
Purchasing induction credits Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to log in with the alternate email/mobile you ...
How to purchase a Rapid B2B subscription
Rapid B2B is your centralised Rapid compliance and business management hub. It is designed to help you manage: Compliance with your Rapid clients Your own business compliance Business to business connections and job posting To purchase a ...
How to post a job in B2B
The Job Posting feature allows Rapid B2B users to both post and respond to job ads posted by other users.\ The system is designed to allow businesses to connect and engage with each other, whilst having the certainty that both parties are working ...
How to issue induction keys
Any of your company’s workers attending the client company’s site must undergo an induction process. As the contracting company administrator, you will be able to issue a new unique induction key to each of your workers. Issuing induction keys Select ...
How to generate a trainee report
Generating a Trainee Report Select the relevant client company under "My Client Portals": Please note: If you cannot see the company listed you may have logged in with the wrong email/mobile. You need to log in with the alternate email/mobile you ...
How to enable or disable weekly reports in Rapid B2B
Rapid B2B has 3 main notifications that can be sent to users. Weekly Summary Report of activity New invitation to connect with a customer New job ad posted for review These notifications can be enabled / disabled from the Rapid B2B Accounts & ...
How to edit MyBusiness details in B2B
Updating details Select “Account and Subscription” in the top-right hand corner and navigate to “Edit business details” on this screen: Follow the prompts until all of your business details are updated.
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