What is the active period of a course?

What is the active period of a course?

The active period of a course refers to the days the course will sit in the status “Pending”. Generally, a course will be active for 30 days, however, this can be changed within the “Course Settings” of the specific course.

​

Once the active period has lapsed, the status of the course will move from “Pending” to “Expired”. This means the trainee will no longer be notified they have a course to complete, however, they do still have access to complete the course. Generally, access to the course remains open to the trainee 365 days after the active period has expired.

If the trainee has still failed to complete the course within this timeframe, they will be required to contact their administrator to have the active period extended.




    • Related Articles

    • What is the active period of the course?

      A course active period is a timeframe in which the inductee will have to complete the assigned course. The course will be pending for the time it is active and inductees will get notified during this time. Once the active period has passed the course ...

    • How to extend the active period of a trainee's course?

      If a trainee has failed to complete their course within the allocated timeframe (active period), you may wish to extend this so the course is “Pending” to complete. Please see the below instructions to action this. Extending the active period of a ...

    • Course status

      Pending = The course has been issued to the inductee, however, it has not yet been attempted. Competent = The inductee has completed this course and it up to date with the course. Expired = The course or active period has expired and requires to be ...

    • What is an active user?

      The definition of an active user is as follows (if you wish to review this, you can do so on your main dashboard within your package): A user is active if any of the following have occurred in the last 12 months: A course has been completed in the ...

    • How to deactivate a course

      Deactivating a course Select the “Courses” tab > search the course via the “Course Name” filter: Select the rubbish bin labeled “Deactivate” to deactivate this course: Please note: Once a course has been deactivated, it cannot be reactivated.