🪪 Onboard by Scanning an ID

🪪 Onboard by Scanning an ID

Enrolling profiles including necessary and relevant information is crucial to generate that best possible reports. But typing details on screen or using a mobile device takes time and is quite error-prone, so we've added the ability for Doorkeeper to scan IDs to collect relevant data, automatically.

Visitors can scan their ID during the onboarding process via iDoorkeeper by tapping on the scan ID button at the moment of submitting their contact details. The ID scanner can quickly collect details from any ID, such as the person's name and address. Once scanned, the information is entered into the respective fields, leaving room for the Visitor or an admin to edit on the spot.

The ID scan works great for Identity cards and business cards, but it can also work with passports, foreign IDs and printed pieces of paper. The scan can happen in one or two steps, in those cases where information is stored both at the front and back of an ID.

This document covers how to enable the ID Scan in your account and instructions you can share with your visitors.

Enable ID scan in your account

  1. Reach out to our support team at support@rapidglobal.com and request the ID Scan to be enabled.
  2.  Once enabled, any person that enrols via a Doorkeeper kiosk will see a Scan ID option on the top right corner of the Contact Details step.
    1. Remember that the options available depend on the Onboarding rules configured.



Instructions for visitors

  1. Approach Doorkeeper for the first time.

  2. When prompted, select your reason for visiting.

  3. You will be asked for your contact details. Tap "Scan ID" in the top right corner.

  4. Tap "Scan ID" again and present your ID card to the iPad camera. There is a 5 second countdown to position the ID card within the box



  5. Details from your ID card such as name and address will be automatically inserted to the contact fields.

  6. Check for any typos before proceeding. Any fields not filled will require manual input



  7. Tap "Next" to continue with the sign-in process, based on the configured access rules.

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