How to update your MyRapid account information

How to update your MyRapid account information

Should you have access to your MyRapid account, you will be able to update the first name, last name, email address and mobile number on your MyRapid account.

Getting signed in

  1. Visit the MyRapid login page to log in to your account.
  2. Enter the email address or mobile linked to your MyRapid account and select "Login".
  3. Enter the password previously created. Should you have forgotten this, select "Forgot/reset password".

Updating your account information

  1. Once you have logged in, navigate to the "My account" page by clicking on your initials:

  1. On the "My Account" page you can:
  • Select the  pencil icon to edit your name;
  • Select "Add email" to add a new email address;
  • Select "Add mobile" to add a new mobile number.
  • Select the delete icon if you wish to remove any details from your account

Next, follow the prompts to verify the updated contact details. You may also enable Google Authenticator for additional account security, and change your account password.


    • Related Articles

    • Update my documents

      Trainee and contractor administrators may need to upload documents to ensure compliance. Below are the processes for uploading documents, depending on whether you are a trainee/worker or a contractor administrator. How to upload documents as a ...
    • How to create your MyRapid account

      The instructions below outline how new Rapid users may create their MyRapid account. Before you start To create a new MyRapid account, you must be issued with an Induction Key. This is an alphanumeric sequence beginning with 'PE' and serves as your ...
    • I have put the incorrect name when creating my account

      Should you have access to your MyRapid account, you will be able to update the first name, last name, email address and mobile number on your MyRapid account. Getting signed in Visit the MyRapid login page to log in to your account. Enter the email ...
    • How to reuse a company-owned mobile number in MyRapid

      If a mobile number is company-owned but is no longer used by the current account holder, we can remove this mobile number from the existing account. Usually this is required if another staff member who now uses the mobile number wishes to add it to ...
    • How to update your contracting company administrator

      Each contracting company requires a designated main administrator. This administrator receives correspondence regarding documents, trainee statuses and compliance requirements, and they serve as the main contact for the company. However, if you have ...