How can I change my name on my account

How can I change my name on my account

Updating your account information

  1. Log out of your Client Administrator package by clicking on your initial in the top-right hand of your screen and select ‘Sign out’
  2. Navigate to the "My account" page by clicking on your initials:

  1. On the "My Account" page you can:
  • Select the pencil icon to edit your name;
  • Select "Add email" to add a new email address;
  • Select "Add mobile" to add a new mobile number.
  • Select the delete icon if you wish to remove any details from your account

Next, follow the prompts to verify the updated contact details. You may also enable Google Authenticator for additional account security, and change your account password.



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